Customer Support Domestic 1

3 weeks ago

La Vista, United States Streck Full time
Description

ESSENTIAL DUTIES AND FUNCTIONS
1. Establish new customer accounts by following the assigned process. Determine if drop-ship account is necessary and then create as needed.
2. Utilize and navigate the CRM (Customer Relationship Manager) system, Shipping Portals, Streck.com, and SharePoint.
3. Utilize and understand the Weekly Hematology and Daily Inventory sheets, as well as vial availability.
4. Process orders by e-mail, electronic interchange (EDI), or phone, confirm as necessary, and file them accurately.
5. Understand warehouse locations and shipping guidelines.
6. Contact customers as needed and answer calls from customers to provide support as requested.
7. Handle all error reports as needed and generate paperwork for any necessary returns, replacements, credits, or other account information.
8. Maintain accounts and orders within the system including cancellations and changes.
9. Understand and perform basic customer care responsibilities and tasks (i.e., process credit cards, reprint invoices, etc.).
10. Process instrument placements including demonstrations, purchases, and service agreements.
11. Provide limited support to the Sales, Distribution, Accounting, and Technical Service departments.
12. Perform other duties as assigned by supervisor or department manager.

POSITION REQUIREMENTS:
* High school diploma or equivalent required. Associate or bachelor's degree preferred. Two to four years of college preferred.
* Two to three years of customer service experience required.
* Must be dependable, well organized, able to manage time and responsibilities, and be able to communicate effectively and efficiently, both orally and in writing.
* General knowledge of computers and software applications i.e. Outlook, Word, Excel, etc. along with basic keyboarding skills are essential.
* Must possess good communication, interpersonal, and problem-solving skills.

TECHNICAL COMPETENCIES:
* Knowledge of and ability to operate general office machines, equipment, and computer software.
* Ability to speak and write effectively, clearly, and grammatically correct.
* Ability to analyze data and reach conclusions.
* Ability to type 40 wpm on the computer.
* Ability to understand verbal and written instructions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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