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Salesforce Senior Business and Technical Specialist

3 months ago

Raleigh, United States LanceSoft Full time

The Client requires the services of a senior business and technical specialist to support business case analysis, process reengineering, requirement gathering activities and assist with Tier-3 support for the COVID vaccine project(CVMS). The CVMS solution is developed based on Salesforce platform and using agile methodology.

Responsibilities include:

  • Build Business, stakeholder, solution, and transition requirements
  • Prepare and maintain documentation and artifacts including analysis, reports, and user documentation in accordance with PMO PM and BA methodology
  • Works with Project Managers, Portfolio Managers, developers, and end users to ensure application designs meet business requirements
  • Provide business analysis deliverables as input to the procurement documents and assist in writing the procurement documentation as required
  • Perform functional, integration testing UAT support, including developing test scenarios and cases
  • Support required system go-live activities
  • Creating User stories and acceptance criteria and authors other Agile documents and deliverables
  • Triage and resolve assigned tickets in timely manner with high quality, which may require engaging directly with providers and recipients
  • Develop and expand Salesforce skills to enable resolution of tickets across wide range of issues
  • Use ServiceNow to manage assigned tickets through resolution, including documenting steps taken during resolution and assigning tickets to other teams as needed for triaging and resolution
  • Escalate potential CVMS defects or enhancements to Tier-3 Support Lead

Knowledge, Skills And Abilities / Competencies:
  • Demonstrated experience participating in the documentation of functional requirements and technical specifications for existing and new applications
  • Strong writing and communication skills and can build relationships with both their team members and clients
  • Results-oriented individual with a very strong work ethic and must be able to demonstrate excellent negotiation, communication and problem-solving skills
  • Ability to work with customers as a member of cross-divisional work groups and maintain positive and productive relationships with customers, peers, and superiors
  • Ability to act independently with sound business judgment and thrive in environment with diverse communication styles
  • Ability to prepare and present oral and written documents clearly and concisely
  • Exhibit comprehensive knowledge of the work requirements demonstrated by an in-depth understanding and use of advanced principles, theories and practices associated with Business Analysis and PMI PMBOK Guide and Standards
  • Experience working with customers to advise on strategies, alternatives and the implications of specific application customization and interface designs
  • Possess a high-level understanding in the areas of application programming, database and system design
  • Ability to manage complex assignments with multiple work streams and aggressive (and sometimes competing) timelines
  • Understanding of Software Development Lifecycle (SDLC) concepts and process
  • Knowledge of and experience with IT Service Management best practices and principles
  • Experience with Microsoft Office Suite (MS Word, EXCEL, PowerPoint, Visio) and Microsoft Project
  • Must have experience as a business analyst on a Salesforce implementation project
  • Must have proficiency in agile, scrum, and kanban software tools
  • Extensive understanding of SharePoint end user experience, sites, libraries, lists and groups
  • Salesforce certifications and Experience using ServiceNow preferred