Host/Hostess - Wellesley

1 week ago

Wellesley, United States SWRG INC Full time
Job Details

Job Location
SW Wellesley - Wellesley, MA

Job Category
Restaurant - Food Service

Description

We are looking for hosts who are personable, have a passion for the art of hospitality, and those that thrive in a team environment. Full-time and part-time positions are available.

As the first and often the last point of contact in the restaurant our Hosts/Hostesses are responsible for greeting and seating guests in a warm, friendly and personalized manner upon arrival into the restaurant. This person must maintain a smiling attentive and courteous communication with guests and manage the phone calls and all questions in a polite manner. The Host presence at the front desk is required at all times to extend an appropriate welcome, farewell, and a sincere invitation for our guests' return.

DUTIES & RESPONSIBILITIES:
  • Greet guests in a warm and friendly manner as they arrive at the restaurant with a smile.
  • Seat guests efficiently and issue menus and wine list, drawing attention to BTG & Cocktails page.
  • Manage seating chart, ensure optimal flow of diners and even distribution by server.
  • Provide accurate wait times and monitor waiting list.
  • Manage reservations using OpenTable, recording, printing and sharing important guest notes, including allergies.
  • Management of the telephone system, responding to guest inquiries courteously, managing on-hold and call transfers.
  • Manage take-out and delivery orders as directed by management.
  • Perform regular restroom checks, ensuring guest suppliers are topped up, waste bins emptied, and cleanliness maintained, drawing management attention to any issues that arise.
  • Set up the host stand and coat check and maintain levels of cleanliness and order throughout service.
  • Perform other duties and tasks as assigned.
Qualifications

SKILLS & COMPETENCIES:
  • Must be able to perform under pressure in a high-volume restaurant setting.
  • Must be able to handle guest incidents/complaints.
  • Must be knowledgeable of Smith & Wollensky's menus, policies, procedures, the venue and the company history.
  • Must be well versed in OpenTable and On-line ordering systems.
  • Excellent interpersonal and communication skills.
  • Leads by example and demonstrates good judgment.
  • Maintains proper company dress-code standards at all times.
  • Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
MINIMUM EDUCATION & TRAINING:
  • High school diploma or equivalent
  • Previous work experience as a Host is preferred.
  • Working knowledge of OpenTable is preferred
  • Basic computer skills
ENVIRONMENTAL WORKING CONDITIONS:
  • Restaurant setting, front of the house.
  • Must be able to stand and exert fast-paced mobility for entire shift.

  • Host/Hostess - Wellesley

    3 months ago

    Wellesley, United States SWRG INC Full time

    Job DetailsJob Location SW Wellesley - Wellesley, MA Job Category Restaurant - Food Service Description We are looking for hosts who are personable, have a passion for the art of hospitality, and those that thrive in a team environment. Full-time and part-time positions are available. As the first and often the last point of contact in the restaurant our...

  • Host/Hostess - Wellesley Restaurant Team Member

    4 weeks ago

    Wellesley, Massachusetts, United States SWRG INC Full time

    Job SummaryWe are seeking a highly skilled and personable Host/Hostess to join our team at SWRG INC in Wellesley. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless dining experience for our guests.Key ResponsibilitiesGreet guests warmly and...

  • Staff Accountant

    2 weeks ago

    Wellesley, United States Edge Sports Group Full time

    EDGE Sports Global LLC, in partnership with ASM Global LLC, is the fastest growing sports facility development and operations company in New England with a portfolio of eleven facilities, over a half dozen programs, tournaments, events and services across ice hockey, swimming, and field sports such as soccer, lacrosse, and field hockey. In calendar year...

  • Sr Structural Engineer

    1 month ago

    Wellesley, United States Jobot Full time

    Dice is the leading career destination​ for tech experts at every stage of their careers.  Our client, Jobot, is seeking the following.  Apply via Dice today!HYBRID Schedule. Great Benefits, 401k Match!!This Jobot Job is hosted by: Matt LopezAre you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.Salary: $110,000 -...