Patient Support Manager

2 weeks ago


Des Moines, United States Openloophealth Full time

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Patient Support Manager (Contact Center Manager)

Remote Worker - N/A Description OpenLoop is looking for a

Patient Support Manager (Contact Center Manager)

to join our team at our HQ in Des Moines, IA or remotely. This role will be a member of the Clinical Support Team, collaborating closely with the Senior Director of Patient Support. About the Role

Responsibilities include, but are not limited to: Managing a team of nurses responsible for making outbound calls to patients recently discharged from the hospital. Developing and implementing effective outbound calling strategies to engage patients and provide necessary follow-up care. Monitoring and tracking call metrics to ensure campaign effectiveness and performance goals are met. Analyzing campaign data to identify trends, opportunities for improvement, and areas for optimization. Developing incentive plans to motivate the team and drive performance. Providing ongoing training and support to team members to ensure they have the necessary skills and knowledge to succeed. Collaborating with internal stakeholders, including healthcare providers and IT teams, to optimize campaign processes and systems. Ensuring compliance with healthcare regulations and privacy laws in all outbound calling activities. Conducting regular performance evaluations and providing feedback to team members. Staying up-to-date on industry trends and best practices in outbound calling and healthcare management. Requirements

Required:

Proven experience in managing outbound calling campaigns, preferably in a healthcare setting. Strong leadership skills with the ability to motivate and inspire a team. Excellent communication and interpersonal skills. Proficiency in call center software and CRM systems. Ability to analyze data and make data-driven decisions. Knowledge of healthcare regulations and privacy laws, such as HIPAA. Detail-oriented with strong organizational skills. Ability to thrive in a fast-paced environment and adapt to changing priorities.

Preferred:

Bachelor's degree in healthcare management, business administration, or a related field. Healthcare experience.

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