Loss Prevention Fraud Analyst

Summary

Investigate all Loss Prevention issues, both external and internal, and review reports designed to identify loss and violations of company policies and procedures. Handle returned check issues, answer questions on Buckle gift cards, investigate layaway and loyalty issues, and fraudulent returns by Guests and Teammates. Responsible for handling responses to credit card disputes, chargebacks, rejected credit card transactions, and Buckle card payment disputes for all Buckle locations. Responsible for monitoring cash shortages, bank adjustments, late deposits, investigating missing and outstanding deposits and Automated Clearing House (ACH) bank returns.

Essential Duties and Responsibilities
This description intends to describe the general nature and level of work performed by Teammates assigned to this job. It is not intended to include all duties, responsibilities, and qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Obtain information from Store Managers on all shoplifting and grab and run situations, assist with investigation and confirmation of inventory loss, and provide information to area stores as needed.
• Monitor and investigate fraudulent Guest and Teammate returns and communicate with the Head of Loss Prevention. Determine validity of information provided by Guest or Teammate at time of return transaction and notify surrounding stores as needed.
• Handle phone inquiries from Guests regarding balances on gift cards, credit and debit card transactions and returned or declined checks.
• Review all discounted gift cards outside of valid guidelines, balance daily gift card reports, make corrections if needed and contact Store Manager and/or Head of Loss Prevention with concerns.
• Monitor Teammate gift purchases for correct discount and number of gift purchases used and communicate errors to Store Managers. Review for correction of errors as needed.
• Verify and process all non-sufficient funds (NSF) payments, court restitution and returned check payments, and transaction corrections. Review any questions with Store Managers and Head of Loss Prevention.
• Review all credit card disputes, obtain and supply copies of receipts to credit card companies as required, provide assistance to Guests with credit card questions, and communicate with Store Managers, credit card processor, and Head of Loss Prevention to resolve any issues.
• Investigate late and outstanding deposits, review findings with Store Managers and Head of Loss Prevention.
• Review loyalty program reports, investigate transactions with suspicious issuance or redemption of loyalty points, communicate with Store Managers and review with Head of Loss Prevention.
• Monitor cash refund report and investigate abnormal numbers and amounts of refunds.Watch video for transactions involving questionable activity and contact the Store Managers with any concerns.Provide update to Head of Loss Prevention.
• Investigate register overages and shortages for all stores, work with Store Managers to correct transactions as needed and monitor any patterns of shortages.
• Review bank reconciliation spreadsheet provided by finance and investigate bank adjustments. Contact Store Managers and/or bank representatives as needed.
• Verify and report counterfeit money to the proper authorities and surrounding Store Managers.
• Analyze reports and follow up regarding monthly layaway summary and violations report, assist stores with layaway efficiency, investigate and correct layaway errors, communicate with District and Store Managers and Head of Loss Prevention.
• Review the following reports:Discounts, Voided Transactions, Commission Adjustments, Paid Outs, Promotions, redemptions of loyalty rewards.Contact Store Managers requesting information to support any questionable transactions and provide appropriate information to Head of Loss Prevention for further review and follow up.
• Maintain the key holder records for all stores and make necessary changes as requested by Store Managers.
• Handle year-end inventory discrepancy corrections with Store Managers.
• Carry the Loss Prevention on-call phone for one week at a time to assist with stores with any Loss Prevention situations that occur after hours. Report all phone call notes to Head of Loss Prevention and follow up with Store Managers when necessary
• Process all corporate office Teammate gift purchases.
• Assist in creating informative Loss Prevention newsletters using real life situations related to shoplifting, check and credit card fraud.
• Fulfill mission statement by performing job duties with a high level of Guest service while contributing to a positive team spirit.
• Special projects and other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Education and/or Experience

Bachelor's degree from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by a Teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the Teammate is regularly required to sit; use hands to finger, handle, or feel and talk or hear.The Teammate is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The Teammate must frequently lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this job, the Teammate regularly works in an office setting. The noise level in the work environment is usually moderate.

Equal Employment OpportunityBuckle is committed to hiring and developing the most qualified Teammates from the available workforce in the communities we serve.

Equal employment opportunity has been, and will continue to be, a fundamental principle at Buckle, where employment is based upon personal capabilities and qualifications without discrimination and retaliation because of veteran status, uniformed service member status, race, color, national origin or ancestry, creed, religion, sex, sexual orientation, gender identity or expression, age, pregnancy (including childbirth, lactation, and related medical conditions), national origin or ancestry, physical or mental disability, genetic information (including characteristics and testing), or any other protected characteristic as established by applicable local, state, or federal law. For state specific information, refer to the Teammate Center.

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