Customer Service Representative

3 months ago


Phoenix, United States Crawford Services, Inc. Full time

** Customer Service Representative**

**Job Category****:** Hays **Requisition Number****:** CSRPO04175 Showing 1 location **Job Details**

**Description**

Hays Cooling, Heating & Plumbing is a leading Plumbing and HVAC company in Phoenix, AZ. We value honesty, respect, knowledgeability, client-focus, efficiency and are committed to providing a great place to work for our employees. Our vision is to become the first place people turn to for home repairs, and we invite you to be part of that vision

**Job Responsibilities:**

The Customer Policy Representative works in a team to accept HVAC and Plumbing jobs from third party policy companies and schedule these calls with technicians. Also, they provide follow up on multiple software applications to track call progress, communicate with third party cost authorization agents, and follow up with customers.

* Receives incoming HomeServe Policy and Nations Policy calls (residential HVAC and Plumbing)

* Schedules policy jobs in multiple software applications for customers in need of service

+ Mindful of call accuracy and tech efficiency including business unit and call types setup and standard debriefing policies

+ Mindful of proper qualifications of techs for each call.

* Contact customers to set up the call time and follow the customer on the day of the job to make sure all is running smoothly an don time.

* Dispatches and debriefs calls and enters all billing and other information to close out those calls.

* Enters all call information into three computer operating systems, including business unit, call type and all customer information.

* Assists in debriefing technicians and making sure work order type information is closed out correctly at the end of the day.

* Perform cost authorization functions with HS Policy and Nations to secure the proper pricing.

* Close out the call and submit invoicing through the third party portal and review the technicians invoice from the field, approve and send to Crawford finance dept for posting.

* Perform all dispute resolutions with the customer and 3rd party Policy company

* Perform dispute resolutions with the customer and 3rd party Policy company

**Job Requirements:**

* Organizational skills, follow up skills, and multi-tasking functions

* Conflict resolution skills

* Critical thinking skills to provide good alternatives for the vendor, customer, and the company.

* Ability to self-motivate and work in a small team environment without supervision.

* Skill in operating personal computer and programs such as database and word processing software.

* Skill in verbal and written communication, especially over the phone.

* Ability to perform accurate data entry.

* Possess the company Core Values

* Able to give direction to technicians and field personnel

* Regular and punctual attendance. Ability to work overtime if needed.

* Preferred 2 years of experience working in a high paced office environment that deals with field personnel.

**In Return We Offer:**

* Great pay

* Advancement opportunities

* Great health benefits and vacation days

* IRA plan

* Paid training and continued education

Hays is an Equal Opportunity Employer

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**



  • Phoenix, United States Customer Labs Full time

    Would you like to play a key role in supporting TrackMan's Support Team and our customers? Are you motivated, self-driven and willing to go the extra mile? Then you should join our successful TrackMan Support team! As a Tier 1 customer support technician, you will be providing an exceptional customer experience, interfacing with multiple internal and...


  • Phoenix, Arizona, United States A1 Garage Door Service, LLC Full time

    Customer Care RepresentativeWe are seeking a highly skilled Customer Care Representative to deliver exceptional service to our customers. As a key member of our team, you will be responsible for providing top-notch support and ensuring customer satisfaction.Proven sales and customer support experience or experience as a Client Service RepresentativeStrong...


  • Phoenix, United States Penn Foster Inc Full time

    Looking for a qualified customer service representative for your business? Feel free to use this copy-paste friendly template as is or customize it based on your specific requirements. Main Responsibilities of a Customer Service Representative Serves customers by providing all necessary service and product information. Resolves service and product...


  • Phoenix, United States EMI Health Full time

    ** Customer Service Representative** ** Phoenix, Arizona** Become a part of EMI Healths growing organization. EMI Health is an employee benefits firm providing insurance products to companies and individuals in many states across the country. We provide our employees with an outstanding benefit package that includes paid medical and dental coverage for...


  • Phoenix, United States IEWC Full time

    OF POSITION: The Customer Service Representative (CSR) is responsible for providing best in class support for our customers. Reporting to the Customer Service Supervisor, this role manages the day to day customer activities such as customer orders, p Customer Service, Customer Service Representative, Customer Experience, Representative, Microsoft, Retail


  • Phoenix, United States The Pella Corporation Full time

    The Customer Service Representative (CSR) is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication. This position is responsible for ensu Customer Service, Customer Service Representative, Representative, Manufacturing, Retail, Service


  • Phoenix, United States Sysco Full time

    This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (Customer Sales Representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Sales Representative, Account Executive, Representative,...


  • Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer service to all Fund members by...


  • Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Salary Range $17.00 - $22.00 Hourly Description The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans. Responsibilities:Customer Service Provide high quality customer service to...


  • Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Salary Range $17.00 - $22.00 Hourly Description The Benefit & Claims Customer Service Representative provides information on health and welfare, benefits and claim status to hospitals, providers, and participants. Additionally this position will be responsible for providing high quality customer service while...


  • Phoenix, United States Shinyseas Full time

    Customer Service Representative **Customer Service Representative** ** Phoenix, AZ** **Customer Service Team Members** **Customer Service Representative Job Duties:** The customer service representative will work to attract potential customers by taking inbound phone calls to answe product and service questions; suggesting information about other products...


  • Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Salary Range $17.50 - $22.50 Hourly Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer...


  • Phoenix, United States Wells Fargo Full time

    Provide expertise and resources that allow branch employees to make recommendations on products and services that best accommodate the customer. Provide an exceptional internal customer experience while taking in-bound calls, providing procedural sup Customer Service Representative, Customer Service, Customer Experience, Representative, Training, Retail,...


  • Phoenix, United States Wells Fargo Full time

    Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high Customer Service, Customer Service Representative, Representative, Retail, Banking


  • Phoenix, United States WESCO Full time

    Wesco - 3425 E Van Buren St [Customer Service Representative] As a Customer Service Representative at Wesco, you'll: Respond to customer inquiries by telephone, e-mail, and/or walk-ins to provide inquiry or problem resolution; Resolve mostly routine and some non-routine, more complex problems and communicate solution or requested information to the customer;...


  • Phoenix, United States Arrow Exterminators Full time

    Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based on experience. Our administrative representatives enjoy benefits including: generous...


  • Phoenix, United States Circle K Full time

    **Customer Service Representative** 1 Sunderland Rd, Whately, MA 01093, United States of America R5793 JOB DESCRIPTION Store 4707508: 1 Sunderland Rd, Whately, Massachusetts 01093**Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment...


  • Phoenix, United States Distribution International Full time

    TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch loca Customer Service Representative, Customer Service, Representative, Retail


  • Phoenix, United States Phoenix Manufacturing Full time

    Description Customer Service Representative Managed as part of the Riverbend Industries portfolio, Phoenix Manufacturing, Inc (“PMI”) designs, markets, sales, and manufactures various high-efficiency residential and industrial evaporative cooler systems under the Frigiking, Aerocool, and Ecokool brands. For almost fifty years, PMI has been providing...


  • Phoenix, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...