Customer Success Manager
3 weeks ago
If interested in this job, please submit an application
Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings. We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth. Our culture is casual, open, and direct.
This is a full-time, in-person position in our Longmont, Colorado office.
Customer Success Manager Responsibilities:
Develop and strengthen client relationships in order to promote retention and loyalty
Assist with service adoption to fully integrate and increase client usage
Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients
Use Jira/agile methodology to continually improve upon client services and drive department performance
Develop materials and tools for clients to self-service their interests and needs
Collaborate with team members to continuously improve department procedures and operations
Experience & Skills for a Customer Success Manager:
3+ years in Customer Success and/or Account Management
A comprehensive, deep understanding of the Customer Success Journey
Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
Prior experience working with SaaS business platforms
Experience in managing Enterprise Accounts
Metabase experience preferred, with sharp data analysis skills
Strong technical background with solid experience in software integrations
Exceptional people skills
Superior organizational skills
Compensation, Benefits & Perks of Customer Success Manager:
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