See more Collapse

Manager, Exton Scientific IT Support

1 month ago

Exton, United States Eisai Full time

At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission. We're a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of many innovative medicines, notably the discovery of the world's most widely-used treatment for Alzheimer's disease. As we continue to expand, we are seeking highly-motivated individuals who want to work in a fast-paced environment and make a difference. If this is your profile, we want to hear from you.

Essential Functions

Pilot Plant and Lab Support
support and troubleshoot Pilot Plant automation, Lab PCs and process and execution for lab workflow on device attached systems.
Partner with Lab Operations, facilities in planning changes to the Pilot Plant and Labs
Partner with Site QA in the GMP validation of Lab automation.
Document GMP documentation as per Exton SOPs.
Partner with Infrastructure Services and IT Security for Infrastructure services such as network support, storage, IT security controls on all Lab PCs.
Manage vendor relationships, including escalation.
Manage specialized device lifecycle, including onboarding/Offboarding, coordinate the upgrade process when applicable, and plan for end-of-life, when necessary
Manage data security and continuity requirements and delivery.

Manage Scientific IT Services and Support
Ensure effective delivery of Exton device-connected Endpoints, and supporting inventory ensure effective lifecycle, deployment, security, backup.
Oversee software/patch testing and release process for lab software.
Lead the Helpdesk delivery and escalation process, identify opportunities to resolve issues in the most timely/effective manner.
Mentor and manage high-performing staff, address roadblocks and resource or quality issues.
Participate in and/or Lead Continuous Service Improvement processes as part of Exton IT service delivery lifecycle.
Ensure quality of service delivery through the generation of periodic support metrics on support quality and escalation
Participate in budget planning and management for associated services.
Ensure support and end-user facing documentation and resources are effective and up to date.

Requirements

  • Work Experience and Education
    • Minimum of 10-15 years of IT experience
    • Minimum of 5 years managing or leading service, resources, and staff management, including illustrated success in developing technical talent
    • Minimum of 5 years providing IT support in a research environment, preferable biological sciences
    • Minimum of 5 years providing IT support in a GxP environment.
  • Communication, Organization and Problem-Solving Skills
    • Strong customer service ethic is critical to success. Ability to effectively manage service delivery and quality issues is required.
    • Strong interpersonal communication skills and the ability to work directly with people at many levels across the organization.
    • Ability to organize, prioritize, and collaborate effectively in a constantly changing environment.
    • Strong problem-solving and technical mentoring skills are essential. As is taking ownership to ensure timely resolution, a strong sense of urgency, and the ability to plan, organize, delegate, and successfully execute in an environment under time and resource pressures.
  • Eisai Core Values
    • Consistent demonstration and embodiment of Eisai company core values Collaboration, Excellence, Innovation, Integrity, Passion, Patient/Stakeholder Centricity
  • Domain Knowledge
    • Experience supporting Windows 7 and 10 computers in an Active Directory Domain environment.
    • Experience with research applications (Waters, Agilent, Leica, Perkin Elmer, ThermoFisher, Scitex)
    • Familiarity with Lab management solutions, ELN and LIMS
    • Experience with Service Now a plus
    • Knowledge of Bartender is a plus.

#LI-TS1

Eisai is an equal opportunity employer and as such, is committed in policy and in practice to recruit, hire, train, and promote in all job qualifications without regard to race, color, religion, gender, age, national origin, citizenship status, marital status, sexual orientation, gender identity, disability or veteran status. Similarly, considering the need for reasonable accommodations, Eisai prohibits discrimination against persons because of disability, including disabled veterans.

Eisai Inc. participates in E-Verify. E-Verify is an Internet based system operated by the Department of Homeland Security in partnership with the Social Security Administration that allows participating employers to electronically verify the employment eligibility of all new hires in the United States. Please click on the following link for more information:

Right To Work
E-Verify Participation

We have other current jobs related to this field that you can find below

  • Manager, Exton Scientific IT Support

    2 weeks ago

    Exton, United States Eisai Full time

    At Eisai, satisfying unmet medical needs and increasing the benefits healthcare provides to patients, their families, and caregivers is Eisai's human health care (hhc) mission. We're a growing pharmaceutical company that is breaking through in neurology and oncology, with a strong emphasis on research and development. Our history includes the development of...

  • Production Manager at Fastsigns of Exton

    1 day ago

    Exton, United States FASTSIGNS #290302 Full time

    Job DescriptionJob DescriptionBenefits:Company partiesHealth insurancePaid time offAre you ready to embark on an exciting journey in the world of sign and graphic production? Look no further! Fastsigns of Exton is seeking a talented and experienced Production Manager to join our dynamic and creative team.Imagine working in a fast-paced environment where you...

  • Support Teacher

    2 months ago

    Exton, United States Primrose School of Exton Full time

    Build a brighter future for all children.Teaching is more than a job. It’s an opportunity to foster curiosity, creativity and compassion in children—all while helping them develop a lifelong love of learning.As a Support Teacher at Primrose School of Exton, you’ll help to create a fun, safe environment for little ones as they explore and learn through...

  • Support Teacher

    2 months ago

    Exton, United States Primrose School of Exton Full time

    Job DescriptionJob DescriptionBuild a brighter future for all children.Teaching is more than a job. Its an opportunity to foster curiosity, creativity and compassion in childrenall while helping them develop a lifelong love of learning.As a Support Teacher at Primrose School of Exton, youll help to create a fun, safe environment for little ones as they...

  • Housing Representative- Exton, PA

    1 month ago

    Exton, United States Collegiate Housing Services Full time

    In Search of Student Housing Representative (Exton, PA):  Full Time with Benefits!  $20.00/hour National Property Management Company specializing in student housing is seeking a motivated, customer service focused individual to assist in field operations for our Exton, PA market. This full-time position requires good communication and organizational...

  • Internal Medicine job in Exton PA

    2 months ago

    Exton, United States Archway Physician Recruitment LLC Full time

    Primary Care opening in SE Pennsylvania Located in Exton, PA 33 miles from Philadelphia Part-Time & Permanent Seeking a BE/BC Internist to join clinic in PA. - Join a team of 12 clinicians - Seeking a patient-focused physician to join them - Privately owned, outpatient-only primary care practice. - Excellent work-life balance, collaboration, and...

  • Senior Manufacturing Engineer I

    2 weeks ago

    Exton, United States Royal DSM Full time

    Senior Manufacturing Engineer I Exton, PA On-site As a Senior Manufacturing Engineer I, you will support the short-term and long-term objectives of the Operations team as they produce medical products used on or in the human body at our Exton, PA fac Manufacturing Engineer, Manufacturing, Medical Equipment, Engineer, Senior, Mechanical

  • Internal Medicine Opportunity: Exton

    2 months ago

    Exton, United States Archway Physician Recruitment Full time

    Primary Care opening in SE PennsylvaniaLocated in Exton, PA33 miles from PhiladelphiaPart-Time & PermanentSeeking a BE/BC Internist to join clinic in PA.- Join a team of 12 clinicians - Seeking a patient-focused physician to join them- Privately owned, outpatient-only primary care practice. - Excellent work-life balance, collaboration, and competitive...

  • Senior Manufacturing Engineer I

    1 week ago

    Exton, United States dsm-firmenich Full time

    Senior Manufacturing Engineer I Exton, PA On-site As a Senior Manufacturing Engineer I, you will support the short-term and long-term objectives of the Operations team as they produce medical products used on or in the human body at our Exton, PA facility. Within our ISO 8 clean rooms, you will support one or more manufacturing areas related to Ceramics,...

  • Talent Acquisition Consultant

    4 weeks ago

    Exton, United States iPipeline Full time

    iPipeline is a leading provider of cloud-based software solutions for the life insurance and financial services industry. Through our SaaS solutions, we accelerate and simplify insurance sales, compliance, operations, and support. We provide process automation and seamless integration between every participant in the life insurance industry including...

  • House Attendant

    1 month ago

    Exton, United States Residence Inn Exton Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Psychiatrist - MD or DO - Exton, PA - Hybrid

    2 months ago

    Exton, United States Optum Full time

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. This position is within our Refresh Mental Health (RMH) organization, which provides a variety of behavioral and mental health...

  • Psychiatrist - MD or DO - Exton, PA - Hybrid

    3 months ago

    Exton, United States Optum Full time

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. This position is within our Refresh Mental Health (RMH) organization, which provides a variety of behavioral and mental health...

  • Toddler Assistant Teacher

    1 month ago

    Exton, United States Chesterbrook Academy Full time

    Toddler Assistant Teacher (Exton-Lionville) Chesterbrook Academy (#707), 101 Tanner Dr, Exton, Pennsylvania, United States of America Req #6804 Thursday, July...

  • Preschool Assistant Teacher

    1 month ago

    Exton, United States Chesterbrook Academy Full time

    Preschool Assistant Teacher (Exton-Lionville) Chesterbrook Academy (#707), 101 Tanner Dr, Exton, Pennsylvania, United States of America Req #6806 Thursday,...

  • Psychiatrist - MD or DO - Exton, PA - Hybrid

    3 months ago

    Exton, United States UnitedHealth Group Full time

    For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. This position is within our Refresh Mental Health (RMH) organization, which provides a variety of behavioral and mental health...

  • Admissions Director

    4 weeks ago

    Exton, United States ACCELerate Exton - Exton, PA Full time

    Benefits *Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off *Variable compensation plans *Inclusive workplace with DEI committee. DEI is a part of our company's DNA. *Tuition, Travel, and Wireless Service Discounts *Nursing Student Loan Debt Repayment and Tuition Assistance *Employee Assistance Program to support mental health...

  • Admissions Director

    4 weeks ago

    Exton, United States ACCELerate Exton - Exton, PA Full time

    Benefits*Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off*Variable compensation plans*Inclusive workplace with DEI committee. DEI is a part of our company's DNA.*Tuition, Travel, and Wireless Service Discounts*Nursing Student Loan Debt Repayment and Tuition Assistance*Employee Assistance Program to support mental health*Employee...

  • Director of Nursing

    5 days ago

    Exton, United States ACCELerate Exton - Exton, PA Full time

    We are seeking a Director of Nursing who has a passion for working with the senior population along with a relentless drive to deliver high quality health care. You will combine your nursing and administrative skills to meet the challenge of leading nursing operations while guiding and directing the nursing team.Position Highlights*Drive business excellence,...

  • Director of Nursing

    3 days ago

    Exton, United States ACCELerate Exton - Exton, PA Full time

    We are seeking a Director of Nursing who has a passion for working with the senior population along with a relentless drive to deliver high quality health care. You will combine your nursing and administrative skills to meet the challenge of leading nursing operations while guiding and directing the nursing team.Position Highlights*Drive business excellence,...