JIRA Administrator

3 weeks ago

Arlington, United States NSS Full time

Seeking a JIRA Administrator in Arlington, VA. to be a valued member of a global team providing services across civil, defense, health and intelligence business lines.

"This is 100% onsite with occasional/situational travel."

To be successful in this role, the candidate should have experience with performing all areas of JIRA administration, including Great Customer Service, Systems Administration, application management, change control, risk management and validation and verification for multiple product baselines.

Primary Responsibilities:

  • Analyze, review, and document current functionality to determine potential areas of improvement.
  • Manage user permissions for tools according to the needs of projects and teams.
  • Perform application and system administration tasks, including data backups and scheduled jobs.
  • Test new versions of the tools and plug-ins to ensure compatibility.
  • Research and utilize industry standard methods and techniques.
  • Maintain JIRA projects, workflows, permissions, and users to include adding external plug-ins and modifying JQL as needed.
  • Improve JIRA security. Set access permissions for JIRA projects and Confluence spaces.
  • Work with JIRA filters, reporting, dashboards, workflows, fields, and JIRA administration.
  • Communicate and share knowledge with internal and external contacts at all levels.
  • Manage Incident ticket data for reporting and data analytics.
Basic Qualifications:
  • Requires a BA degree and 4-8 years of prior relevant experience; additional experience may be considered in lieu of degree.
  • Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain a w/CI Poly
  • VMware experience.
  • Virtualization experience (VMware vCenter, ESXi, KVM).
  • Within the last 3 years, a minimum of 1 year experience performing periodic system back-ups and developing/documenting standard operating procedures for these activities.
  • Minimum of 3+ years hands-on experience working with the Atlassian product suite, with specific focus on JIRA as a Project/Application Administrator.
  • Expert level Atlassian tool administration knowledge on JIRA and Confluence.
  • Ability to construct custom dashboards using various filter types in JIRA, a must.
  • Ability to construct Confluence pages and integrate JIRA projects with Confluence pages, a must.
  • Ability to automate system tasks using bash, python, perl scripting.
  • Experience in performing Atlassian installations, migrations, and plugin installation, a must.
  • LDAP integration experience.
  • Strong analytical skills.
  • Ability to work in a dynamic agile environment.
  • Must have strong work ethic with good time management skills.
  • Excellent verbal and written communication skills.
  • IAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
  • Ability to translate highly technical matter to non-technical audience.
Preferred Qualifications:
  • Ability to write custom JQL (Jira Query Language), a plus.
  • Experience installing applications on VMs, monitoring performance, and tailing logs on Unix Systems Administration and Microsoft Windows Server, preferred.
  • Microsoft SQL Server or MySQL Database administration skills are preferred.
  • Prior experienced with DISA and DISA's support to mission partners

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