Server

4 weeks ago

Birmingham, United States The Fennec Full time

The Server is responsible for taking the guests through the key phase of the Fennec's

experience. As a Fennec Server, you will be assuming the role of tour guide,

communicator, decision-maker, entertainer, and musician (at heart).

PRIMARY RESPONSIBILITIES

  • Taking guests’ orders.
  • Running food.
  • Handling cash & other forms of payment.
  • Making proficient sales transactions - using a point-of-sale system.
  • Properly checks I.D.s – for guests who appear to be under the legal drinking age.
  • Demonstrating responsible alcohol service.
  • Demonstrating impeccable product knowledge.
  • Suggestive selling - using proven techniques.
  • Answering questions - accurately and politely.
  • Satisfying any/all needs of the guests - regularly double checking back with guests
  • throughout their experience.
  • Maintaining a clean & organized station – including pre-bussing & table maintenance.
  • Performing opening, closing & side duties – setting up/breaking down station, refilling
  • condiments, etc.
  • Demonstrating knowledge of all table/station numbers.
  • Directing guests to areas & restrooms.
  • Creating memorable experiences.
  • Entertaining guests to create “Raving Fans.”
  • This job description reflects the position’s essential functions; it does not encompass all of
  • the tasks that may be assigned.

REQUIREMENTS

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

  • High School diploma or equivalent.
  • Follows all food safety & sanitation procedures. In some regions, a food safety
  • certification program is required to be completed before being able to serve food or
  • alcohol, which may include a food handlers card .

SKILLS

  • Remaining calm in a hectic, fast-paced atmosphere.
  • Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
  • Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

  • Ability to move throughout the Fennec (standing, walking, kneeling, bending) for extended periods of time.
  • Ability to sit for extended periods of time.
  • Ability to make repeating movements of the arms, hands, and wrists.
  • Ability to express or exchange ideas verbally and perceive sound by ear.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
  • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 20 pounds.
  • Ability to turn or twist body parts in a circular motion.
  • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

ADDITIONAL REQUIREMENTS

  • Must be the minimum legal age to be employed.  Being at least the legal minimum age is required to serve food & alcohol 
  • Practicing all general safety standards.
  • Maintaining a well-groomed appearance (“having a plan”).
  • Following all uniform guidelines.
  • Recycling products, where possible.
  • Maintaining The Fennec's core Values and Mission Statement.
  • The Fennec may cross-train the Server and the Busser positions. This “Server Assistant” may become a rotated position for the Servers and only used during busy volume shifts. Please see the Busser job description.

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