Night Auditor

2 days ago

San Francisco, United States Spire Hospitality Full time

Less than a block from Union Square, our hotel is a short walk from San Francisco's galleries, restaurants, and shops along Geary Street. We're two miles from Fisherman's Wharf and six miles from the Golden Gate Bridge. Enjoy dinner and drinks at our restaurant and bar and catch the cable car just outside our doors when you're ready to explore the city.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. As a Night Auditor/Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems for seamless next-day operations will elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

  • Deliver unparalleled service, courtesy, and care to our guests
  • Respond promptly and effectively to guest questions and requests
  • Streamline the check-in and check-out process for guests
  • Answer incoming phone calls with promptness and professionalism
  • Excel at multitasking in a dynamic environment
  • Resolve guest concerns with attentive service recovery
  • Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports, and in creating and balancing PMS reports for revenue and settlement accounts
  • Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift
  • Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary
  • Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy
Physical Demands:
  • Ability to lift, carry, push or pull 10 lbs
  • Primarily standing for majority of shift
  • Standing and moving about in the guest services and restaurant/bar areas throughout the shift
Qualifications:

Education:
  • High school diploma or its equivalent
Experience:
  • Hotel experience preferred
  • 1-year experience as a Guest Services Agent required
  • Knowledge of accounting operations such as accounts receivable, accounts payable, server service fees, etc.
  • Basic mathematical skills to prepare financial reporting
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
  • CPR/First Aid Certification
  • Previous experience with hotel PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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