Customer Service Rep Pt Portal

1 month ago


Philipsburg, United States Lincare Holdings Full time

The purpose/primary function of this role is to handle incoming email/call requests through the Patient Portal from existing and new patients regarding all aspects of the business.

JOB FUNCTIONS

  • Ensures all email requests/inquiries are responded to within 72 business hours
  • Completes the requests/inquiries in the appropriate applications and/or forwards additional information/action needed to the appropriate Lincare department(s)
  • Proficient in all systems necessary to complete the requests/inquiries
  • Meets/sets daily goals to ensure SLA is met
Education
  • High School Diploma or General Education Degree (GED) Required
  • Computer Skills: must type 40 wpm Required
Work Experience
  • Excel Experience Required
Knowledge, Skills, and Abilities
  • Customer Service
  • Time management
  • Detail-oriented
  • Must be able to multitask
  • Excellent computer navigation
  • Excellent communication
  • Great decision-making


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