Consumer Loan Servicing Specialist I

2 months ago

Wellsboro, United States C&N Services LLC Full time
Who are we?

For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.

From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including "Giving Back, Giving Together," to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.

At the heart of what we do are our employees C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.

Who are you?

You are a detail-oriented and customer-focused individual with experience in loan servicing/operations. If so, we are searching for a qualified Consumer Loan Servicing Specialist I to efficiently perform daily tasks associated with servicing of consumer loans and residential mortgage loan accounts. The ideal candidate will have experience with collateral maintenance on consumer loans and real-estate secured loans. In addition to title work, including processing, reviewing, and managing title documentation. This role involves handling various aspects of loan servicing while ensuring compliance with regulatory requirements and company policies. If you thrive in a fast-paced environment and enjoy helping others, then we want to hear from you. Continue reading to learn more

You will be responsible for:

  1. Processing loan payments, modifications, and payoffs including lien releases and satisfactions.
  2. Responding to customer inquiries regarding loan balances, payment schedules, transaction history and loan account details.
  3. Scanning and indexing retail loan documentation ensuring compliance with policies and regulations.
  4. Performing new loan reviews for consumer and residential mortgage loans
  5. Monitoring loan accounts for insurance and escrow requirements.


Requirements:

Education & Experience - You will need a high school diploma or general education degree (GED) AND 1-2 years of previously related experience and/or training OR an equivalent combination of education and experience.

Preferred - Experience with maintaining of loan collateral and title work, with good understanding of title documentation processes.

Skills - You should possess well-developed abilities and a proven track record in the following areas:

  • Strong communication and problem-solving skills.
  • Capable of critical thinking and assessing complex situations.
  • Highly attentive to detail with strong organizational abilities.
  • Proficient in managing multiple tasks and prioritizing efficiently.
  • Foundational knowledge of consumer loan products and loan servicing practices.
Why C&N?

C&N is a team - people working together for a common goal - the success of our customers.

You will achieve & grow along with C&N customers,

You will develop & learn along with your teammates,

You will contribute & be rewarded along with our shareholders,

And you will share & celebrate along with our communities.

C&N's a total rewards package and a collaborative and supportive culture. The C&N workplace culture has been a repeat recipient of the NBRI Circle of Excellence award, acknowledging a strong culture created by our team for living our values every day.

In combination with a competitive salary, C&N also has a robust benefit offering, including:
  • Paid Time Off (vacation, personal, and sick, family sick, and community service)
  • 401(k) - pretax and ROTH eligible contributions with a safe harbor match
  • Employee Stock Ownership Plan
  • Health, Dental, and Vision Coverage (including options that are 100% employer-paid for employee-only coverage)
  • Health Savings Account
  • Flexible Spending Accounts - Medical and Dependent
  • Employer Paid Life Insurance
  • Employer Paid Disability Coverage
  • Many more voluntary coverages to customize around your needs
  • Education & Development Programs, including Tuition Reimbursement
  • Support for Personal and Professional Development


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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