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Customer Service Representative

1 month ago

Peoria, United States Byerly Aviation Inc Full time

Byerly Aviation is looking for Full and Part Time Customer Service Representatives to join our team

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using in-depth knowledge of company products and services as well as communicating effectively with team members within the customer service department and other departments at Byerly Aviation. This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, scanners and fax machine.

* Must be flexible to work some evenings and weekends as needed *

* Professional Customer Service Experience Preferred *

Customer Service Representative
Duties and Responsibilities

  • Provide concierge service for customers and provide additional information and services as required
  • Deal with and help resolve any customer complaints
  • Provide information about products and services
  • Take customer orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors
  • Must be flexible to work holidays, weekends and evenings
Qualifications for Customer Service Representative
  • High school diploma or equivalent
  • Must have ability to work with patience and courtesy in customer relations
  • Must have ability to communicate effectively, both verbally and in writing
  • Must have the ability to think quickly and logically to ensure expedient response to customer inquiries
  • Must have strong organization skills
  • Ability to work with Excel and Microsoft Word