Guest Room Attendant

2 weeks ago

Lake Arrowhead, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Lake Arrowhead Resort and Spa is nestled high atop the majestic San Bernardino Mountains at an elevation of 5,174'. This Resort is surrounded by an ocean of Ponderosa Pines and gives guests exclusive access to Lake Arrowhead, a reservoir with a surface area of 780 acres. Lake Arrowhead is the perfect location for outdoor adventure enthusiasts and offers a variety of summertime and wintertime activities including hiking, mountain biking, fishing, kayaking, water skiing, snowboarding, snowshoeing, ziplining, and more. The resort includes a Bar & Restaurant, Spa & Wellness Center, Outdoor Pool & Lake Beach as well as over 23,000 sq. ft of meeting and events space.

Overview

The Room Attendant is responsible to ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service, within established time limitations. This position is also responsible for reporting any maintenance deficiencies and guest requests or complaints to the appropriate contact. The Room Attendant is also required to maintain an elevated level of confidentiality and security of all guest rooms.

Essential Functions:
  1. Keep the work cart orderly and properly stocked with supplies always secured.
  2. Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.
  3. Proper utilization of equipment, supplies and guest amenities.
  4. Daily changing of soiled linens on beds / cribs / rollaway and remaking beds / cribs / rollaway following the property standards and those set forth according to housekeeping standard operating procedures.
  5. Thorough cleanliness and sanitation of rooms, balconies, bathrooms, and room furnishings by using department issued cleaning chemicals according to surface, CALOSHA/OSHA regulations, and property requirements in order of priority assigned. Including but not limited to emptying garbage & recycling bins, removing soil / dust / dirt from all areas of the room (top to bottom, including baseboards), soap build-up and hair from bathroom and room fixtures, hardware, electronics / remotes, appliances, vanity, mirrors, dcor, and flooring (moping and / or vacuuming). Cleaning closets thoroughly including door tracks. Remove dust, stains, debris from all doors, drapes, windows, ledges, frames, baseboards, and AC units. Cleaning and sanitizing may extend to cribs and rollaway beds.
  6. Realign furniture to original floor plan.
  7. Replace or replenish clothing hangers, desk amenities, and extra bedding.
  8. Complete assignment sheet and include room status.
  9. Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to Executive Housekeeper, Supervisor or the Manager. Follow all training procedures set forth in the Bloodborne Pathogens program.
  10. Strict follow-through on lost and found procedures (for example anything found in rooms that are vacant must be turned to Executive Housekeeper, Supervisor, or Manager who will notify Loss Prevention). No articles should ever be removed from occupied rooms. Absolute respect for guests' property should always be exercised.
  11. Practice safety standards always. Must practice hotel fire and emergency procedures when needed.
  12. Responsible care of equipment, including radio and master keys assigned daily. Return all equipment and electronics, keys to the Security Office at the end of each shift.
  13. Reports to work on time and according to posted schedule, to maintain accurate time records and follows proper standards for issuance of rooms.
  14. Reports any / all damages, including maintenance issues to the Housekeeping Supervisor, Executive Housekeeping, or Manager.
  15. Remain alert, courteous and helpful to the guests and co-workers always.
  16. Any other duties as assigned.


Qualifications

  • High school diploma or equivalent.
  • Six (6) months housekeeping experience within a resort/hotel, commercial, or hospitality industry or similar, desirable.
  • Neat, pleasant personality.
  • Ability to speak, read, and understand English.
  • Ability to work on feet for an extended period of time.
  • Ability to communicate, collaborate, and interact with others positively and effectively.
  • Ability to work independently and as a team. Willing to jump in and help others where needed.
  • Ability to read room numbers, dates and basic instructions in English.
  • Must attend training related to position, Company values, policies, and procedures.

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