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Consulting OMS
2 months ago
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and Responsibilities
The Sr. Technical Account Manager (TAM)/Delivery Consultant is responsible for ensuring clients receive a higher level of service and added value when using their licensing software from IBM. The Sr. TAM has a close working relationship with the client’s team and as a delivery consultant provides clients with remote and/or on-site technical direction for specific supported products, including initiatives such as diagnostic coaching, defect and non-defect problem resolution assistance. They provide proactive assistance to help clients sustain and optimize their IBM Software infrastructure.
As OMS Delivery Consultant, you will be responsible to guide/perform beow activities
Working with OMS Customers on different versions and implementations like OnPrem, OMOC and Containers.
Provide functional and technical guidance for OMS solutions implemented by Customers.
Performance monitoring using SST/Instana and recommending optimization.
Work with internal stakeholders like L2, L3, DevOps, Product Management to get quick and right solutions for the customer.
Being a trusted advisor to OMS customers.
Connect on a regular cadence with customers and help in removing any blockers.
Mentor the customer teams on any new features released by OMS.
Update customer with latest annoucements made by OMS for new releases or end of support.
As a Senior Technical Account Manager/Delivery Consultant you will be expected to:-
Take ownership of Expertise Connect delivery, act as Single Point of Contact (SPOC)
Lead a team of TAMs / associate TAMs assigned to their accounts
Act as Champion to address bottlenecks with client delivery related to complex product issues during proactive or reactive support
Act as mentor to TAMs / Associate TAMs
Assist Practice Manager/s during renewals or sizing of new opportunities
Develop reusable assets / best practices
Required Technical and Professional Expertise
10+ years of experience with IBM Sterling OMS.
Experience with IBM Web Store, IBM Call centre, SBC, GIV, Inventory Visibility (IV), Order Hub(OH), SIP, Self Serve Tool(SST).
Experience on customization/extension of IBM Sterling OMS APIs, database, UIs, user exits, agents, building sterling web services, configuration deployment toolkit.
Experience in upgrading Sterling OMS to the latest version and applying Fix Packs.
In-depth knowledge of Oracle/DB2 SQL and hands-on experience of Sterling Database Tables.
Experience of working with OMOC and OMS Container implementation.
Exceptional problem-solving and troubleshooting abilities, with a track record of resolving complex database issues.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
Strong organizational and time-management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
Bachelor's degree in Computer Science, Information Technology, or a related field. A master's degree may be preferred.
Preferred Technical and Professional Expertise
Experience working on Omni Channel Implementations with IBM Sterling OMS is a plus.
Knowledge of Instana/NewRelic is a plus
Knowledge of Openshift/kubernets is a plus
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