Service Center Supervisor

2 days ago


Hastings, United States Central Community College Nebraska Full time

Service Center Supervisor Central Community College provides an awesome benefit package to full-time employees No employee premiums for Health/Dental Insurance; CCC pays 100% of the premium cost regardless of elected coverage level. Retirement contribution from CCC 9% (staff) and up to 10% (faculty). Staff: Vacation accrual of 1.5 days/month and paid holidays, including a week long winter break. Faculty: 175 day contract. Position Summary Information Qualifications Required: Associate’s Degree General Summary: This role involves managing the daily operations and services of the college’s Service Center Hastings Campus, ensuring that all defined metrics are met. The individual will ensure that the Service Center staff delivers excellent customer service, adheres to performance standards, and meets requirements. This role involves close collaboration with the Director of IT Client Services on goals and department processes, and coordination with other Technology Service groups and college divisions to enhance processes. Essential Functions Supervise Service Center staff by defining and setting priorities. Administer monthly and weekly schedules for the Hastings Campus Service Center location. Approve and schedule changes and timesheets for Service Center Specialists. Provide support and direction when handling Service Center challenges and changes. Train, coach, and mentor Service Center staff on operational procedures and troubleshooting techniques. Provide training on new hardware and/or software for Service Center Specialists, employees, and students. Maintain the college photo ID processes and supplies for the Hastings Campus. Oversee, create, and maintain the IT CCC knowledge base, FAQs, and online tutorials for faculty, staff, and students. Maintain CCC stakeholder communications when Information Technology Services is experiencing a major incident. Stay updated with the latest consumer and business technologies and assist employees, students, and stakeholders who are using new technology. Manage Hastings Campus laptop checkout inventory and processes. Perform job functions as a Service Center Representative when staffing is short due to illness, planned absences, and staff turnover. Respond to CCC Students, Staff, and Faculty on issues related to the Service Center team and the quality of service(s) provided. Perform job functions of other ITS personnel as needed or assigned by the Director of IT Services or IT Services Manager. Value and take advantage of Professional Growth Opportunities/Activities that keep the employee technically current regarding job responsibilities. Supplemental Questions Required fields are indicated with an asterisk (*). Applicant Documents Required Documents: Cover Letter / Letter of Application Resume Highest Degree Obtained Transcript Unofficial Transcript 1 Optional Documents: Other Documents #J-18808-Ljbffr


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