ServiceNow Solution Architect

Responsibilities:

• Take a lead role in designing comprehensive end-to-end solutions on the ServiceNow platform, considering scalability, security, and performance. (i.e. ITSM, ITOM, ITAM etc.)

• Collaborate closely with business stakeholders to understand their needs and align ServiceNow solutions with organizational objectives.

• Provide technical leadership throughout the project lifecycle, guiding development teams in implementing solutions that adhere to best practices and industry standards.

• Oversee the customization and configuration of ServiceNow modules, ensuring that the implemented solutions meet the unique requirements of each client, and that customization is kept to a minimum.

• Develop and maintain a deep understanding of the ServiceNow platform, keeping abreast of updates and new features.

• Architect and implement seamless integrations between ServiceNow and other enterprise systems, ensuring data consistency and smooth workflow automation.

• Troubleshoot and resolve integration issues, collaborating with cross-functional teams as needed.

• Conduct workshops and training sessions for clients and internal teams on advanced ServiceNow functionalities.

• Share insights on emerging trends and best practices within the ServiceNow ecosystem to enhance the skill set of team members.

• Work closely with business analysts to analyze and refine technical requirements, ensuring that proposed solutions align with both business and technical objectives.

• Actively participate in client meetings to gather and clarify requirements, providing valuable input and technical expertise

• Proactively identify areas for improvement within existing ServiceNow implementations, recommending and implementing enhancements to optimize performance and user experience.

Must have technical skills/experience:

• ServiceNow Implementation Specialist

• ServiceNow System Administration Certified