Patient Care Liaison
2 months ago
Tennessee Orthopaedic Clinics is one of the nation's largest orthopedic networks. TOC offers comprehensive medical and surgical treatment of bone, joint and soft tissue disorders. Our treatment is compassionate, conservative and prompt, providing patients with the specialized orthopedic care they deserve.
There are numerous reasons why TOC is an employer of choice; here are a few of them:
•Stability and Growth - TOC promotes long-term employment in positions as well as growth opportunities for those who want to further their career goals.
•Impact - TOC's team members use our careers - whether in our clinics or our business office - to make a positive difference in the community by building relationships and positively impacting patient lifestyles.
•Work Environment - The TOC team focuses on cultivating an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.
•Total Rewards - TOC offers competitive salaries based on the current East Tennessee wage market, plus a comprehensive benefit package, including Medical, Dental, Paid Time Off, Extended Illness Bank and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.
Description
The TOC Patient Care Liaison is our patients' biggest advocate. This role provides patients with top notch customer service and understands TOC providers, locations, and services inside and out to ensure our patients are getting connected to the best care possible for each unique situation.
•Answer inbound calls from new and existing patients
•Handle inbound referrals via fax, Order Facilitator, email and MedChat
•Obtain patient demographics and insurance information
•Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
•Obtain pertinent details required in order to find the most convenient and effective appointment for the patient
•Schedule patient appointments through Radix/NextGen
•Use critical thinking and problem solving within TOC guidelines to arrive at solutions for patients- even if that means finding a creative resolution
•Maneuver between multiple screens and multiple systems when documenting information and searching for physician availability
•Review online appointment requests and schedule those appointments
•Reschedule appointments for provider schedule changes
•Respond effectively to time sensitive email communication and follow up as needed
•Deescalate conflict independently with disgruntled patients
•Other duties as assigned
Requirements
Requirements
•You have the drive to provide excellent customer service and execute that on a daily basis
•It comes natural for you to maintain a professional and empathetic tone while conducting phone calls- even when call volumes are high and you're multi-tasking
•You're very organized and pay close attention to detail
•Proficient typing and computer skills
•You enjoy being a part of a team that works collaboratively to achieve goals
•You successfully work across boundaries, including other TOC roles and clinics
•Previous experience working with an EMR, such as NextGen (or similar documentation systems) is preferred
•High school degree/GED is required
TOC is an equal opportunity employer. TOC conducts background checks on applicants who accept employment offers.
-
Patient Care Technician
3 weeks ago
Knoxville, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...
-
Patient Care Technician
2 weeks ago
Knoxville, United States Fresenius Medical Care Full timePURPOSE AND SCOPE: Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a...
-
Patient Care Coordinator
3 weeks ago
Knoxville, United States UNIVERSITY PHYSICIANS ASSOC INC. Full timeJob Type Full-timeDescriptionUniversity Physicians Association is looking for a full-time Patient Care Coordinator at NEUROINTERVENTIONAL RADIOLOGY, a practice within the UT Medical Center campus in Knoxville, TN.RESPONSIBLE AND ACCOUNTABLE FOR:Communicate effectively with the staff and patientsCoordination and processing of patient referrals to specialty...
-
RN - Patient Care Manager - Hospice
3 weeks ago
Knoxville, United States Tennova Healthcare Hospice Full timeWe are hiring for a Patient Care Manager in Hospice. At Tennova Hospice in Knoxville, TN, a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is...
-
RN - Patient Care Manager - Hospice
3 weeks ago
Knoxville, United States LHC Group Full timeJob DescriptionWe are hiring for a Patient Care Manager in Hospice. At Tennova Hospice in Knoxville, TN, a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...
-
Patient Care Technician
3 weeks ago
Knoxville, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** 431 Park 40 N Blvd, Knoxville, 37923 **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective...
-
Patient Care Technician
1 week ago
Knoxville, United States Fresenius Medical Care North America Full timePOSITION FEATURES: 431 Park 40 N Blvd, Knoxville, 37923 PURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis...
-
Patient Care Technician
2 weeks ago
Knoxville, United States Fresenius Medical Care North America Full time**POSITION FEATURES:** 431 Park 40 N Blvd, Knoxville, 37923 **PURPOSE AND SCOPE:** Supports FMCNA's mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective...
-
Dialysis Patient Care Technician
2 weeks ago
Knoxville, United States Fresenius Medical Care Holdings, Inc. Full timePURPOSE AND SCOPE: Functions as part of the dialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of a licensed nurse in accordance with organization policies, procedures, and training and in compliance with regulations set forth by the corporation, state, and federal agencies. Responsible for...
-
RN - Patient Care Manager - Hospice
4 weeks ago
Knoxville, United States Tennova Healthcare Hospice Full timeWe are hiring for a Patient Care Manager in Hospice. At Tennova Hospice in Knoxville, TN, a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it...
-
Patient Care Technician
3 weeks ago
Knoxville, United States Fresenius Medical Care, North America Full timePURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of...
-
Patient Care Technician
1 week ago
Knoxville, United States Fresenius Medical Care, North America Full timePURPOSE AND SCOPE: Supports FMCNA’s mission, vision, core values and customer service philosophy. Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Functions as part of the hemodialysis health care team in providing safe and effective dialysis therapy for patients under the direct supervision of...
-
Patient Navigator
6 days ago
Knoxville, United States University of Tennessee Full timePosition Summary: The Cath Lab Patient Navigator is a lay professional that provides resources to patient, families, and caregivers to expedite timely access to quality health care throughout all phases of the cardiac care continuum. The patient navigator coordinates patient care utilizing guidelines, algorithms, and direction from the Cath lab team leader....
-
RN - Patient Care Manager - Hospice
2 weeks ago
Knoxville, United States LHC Group Full timeJob Description We are hiring for a Patient Care Manager in Hospice. At Tennova Hospice in Knoxville, TN, a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...
-
RN - Patient Care Manager - Hospice
2 weeks ago
Knoxville, United States LHC Group Full timeJob Description We are hiring for a Patient Care Manager in Hospice. At Tennova Hospice in Knoxville, TN, a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...
-
RN - Patient Care Manager - Hospice
3 weeks ago
Knoxville, United States LHC New Full timeSummary We are hiring for a Patient Care Manager in Hospice. At Tennova Hospice in Knoxville, TN, a part of LHC Group, the RN Patient Care Manager/Clinical Manager we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we...
-
RN - Patient Care Manager - Hospice
1 day ago
Knoxville, United States LHC New Full timeSummary We are hiring for a RN Patient Care Manager in Hospice. At University of Tennessee Hospice in Knoxville, TN, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve-it truly is all about...
-
Patient Care Coordinator
3 weeks ago
Knoxville, United States Bearden Behavioral Health Full timePatient Care CoordinatorWe don't just have a mission statement; we have a mission.At Bearden Behavioral Health, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.Bearden Behavioral Health realizes the strength of our practice is our exceptional staff. We support our clinicians in...
-
Patient Care Coordinator
2 weeks ago
Knoxville, United States Bearden Behavioral Health Full timeJob DescriptionJob DescriptionPatient Care CoordinatorWe don’t just have a mission statement; we have a mission. At Bearden Behavioral Health, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member. Bearden Behavioral Health realizes the strength of our practice is our exceptional staff....
-
Patient Care Coordinator
3 weeks ago
Knoxville, United States Bearden Behavioral Health Full timeJob DescriptionJob DescriptionPatient Care CoordinatorWe don’t just have a mission statement; we have a mission.At Bearden Behavioral Health, our commitment to optimal mental health and steadfast support isn’t just for our clients; it extends to every team member.Bearden Behavioral Health realizes the strength of our practice is our exceptional staff. We...