General Manager

1 week ago

Gurnee, United States Round One Entertainment Full time

Round One Entertainment is looking to hire a full-time General Manager. The General Manager is responsible for the sales, profits, staffing, image, and operation of the store. Qualifications: Bachelor's degree preferred but not required. 3+ years of GM management experience in team building, sales development, and strong operational skills within a fast-casual theme concept. Strong verbal communication skills supported by a pleasant and positive attitude of “can do” success. Ability to gain, demonstrate, and coach with operational knowledge. Ability to plan activities, set goals, effectively manage time and work. Shows ability to consistently contribute to the overall improvement of the team. Responsibilities: Responsible for the sales and profit projections as outlined by Executive Management. Meet or exceed sales goals through the efficient execution of Company policies and procedures. Directly supervise department managers to ensure compliance with established store policies and procedures. Provide operational and customer service training for store employees at all levels. Investigate employee issues with assistance from Human Resources. Maintain confidentiality regarding employee increases, promotions, or transfers until approved by executive management. Hold weekly staff meetings with department managers to discuss and resolve operational and staffing issues. Ensure the store presents a pleasing image by changing store displays for better traffic flow. Create, prepare, and submit reports to corporate such as Daily Sales, Monthly Sales, COGS, Petty Cash, Labor Control. Provide store operations and personnel budget plan to Executive Management for review and approval. Write an operations manual to include day-to-day procedures to be followed by the department. Prepare and present performance evaluations and counseling notices to direct reports. Know and understand all store employees’ job responsibilities. Proactively support any promotional activity within the store and contribute to an effective working environment. Perform special projects and other miscellaneous duties as assigned by Executive Management. Customer Relations: Interact with customers in a courteous and professional manner. Provide exceptional customer service by addressing customer disputes and being readily accessible to customers. Inform customers of all services and specials available. Human Resources: Extend job offers to candidates considered for employment at the store level. Develop a diverse, high-performance team by coaching, counseling, and mentoring. Review department time sheets for accuracy of hours and overtime. Provide new hire orientation for store employees. Monitor store staffing daily to ensure departments are adequately staffed. Auditing: Audit refunds and/or credits against itemized sales from the previous day. Audit cash drawers and transactions. Audit and track special events. Create Daily Audit Report with sales information and auditing discoveries for executive management. Research problems discovered during audits. Safety, Loss Prevention, and Procedural Compliance: Administer IIPP procedures, Safety Program, and related procedures. Assist with curbing internal and external theft. Support the achievement of employee safety and loss prevention objectives via all available media (i.e., monthly meetings, one-on-one counseling). Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances. Enforce compliance with local, state, federal regulations and company policy pertaining to safety and loss prevention. Comply with all OSHA requirements. Contribute to improvement or more efficient and less expensive ways in-store processes. Assist in the research and development of resources that create timely and efficient store workflow. Maintain store IIPP and OSHA records. Maintain high ethical standards in the workplace. Report all irregular issues and problems to Executive Management for resolution. Maintain good communication with all workers including outside contacts. Comply with and maintain the confidentiality of all company policies and procedures. Work Environment: While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud. Physical Demands: While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb, and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extended periods without breaks during busy times. The employee will need to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required. Benefits include Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching. Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA) for more information. #J-18808-Ljbffr

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