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Branch Manager
2 months ago
Job Summary
As a member of UFCU's Retail Leadership Team, and working under the supervision of the Senior Retail Manager, the Branch Manager (BM) will lead the team to grow relationships and provide exceptional service to credit union members. The Branch Manager performs the overall administrative supervision of all branch office activities including: coordinating and directing daily operations, and directing personnel activities to assure convenient and efficient operation of the staff and branch within the framework of federal and state laws, NCUA regulation and UFCU policies and procedures.
Essential Functions
Employee Development:
Effectively coaches frontline staff in the successful promotion and sales of assigned UFCU products and services to meet and exceed both personal and branch sales objectives.
Utilizes leadership and motivational techniques to create and maintain a positive work environment and a high-performing, cohesive team.
Promotes UFCU's cultural values and contributes to the success of UFCU's strategic vision and organizational and team goals. Monitors performance and, if necessary, corrects course to reach established goals.
Branch Management:
Use principles of continuing process improvement to streamline and enhance branch operations according to UFCU's strategic initiatives.
Responsible for managing the overall ongoing operations of the branch including the staffing, training and employee relations of all branch office employees.
Responsible for the branch staff's delivery of personal financial services through the teller, new accounts, loan closing and electronic delivery systems located at the branch. Ensure quality service is provided by all branch employees.
Hold staff accountable to goals, initiatives and UFCU's policies and procedures.
Leadership & Development:
Continually seeks opportunities for personal and staff ongoing professional growth and learning.
Uses effective staffing and talent management strategies to hire, develop, and grow future leaders; and ensures that team is empowered and professionally trained to achieve maximum productivity, quality of performance, job satisfaction and work-life balance.
Performs other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory Training as assigned.
Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulations.
Knowledge/Skills/Abilities:
Ability to meet goals and deadlines.
Excellent interpersonal, verbal and written communication skills required.
Must demonstrate a passion for people and service, as well as a dedication to building relationships.
Ability to work with members and staff tactfully and professionally, both in-person and via phone.
Experience coaching and motivating staff
Ability to think strategically as well as tactically while continually seeking sales, service and operations delivery efficiencies.
Strong analytical and reporting skills.
Bilingual in Spanish preferred.
Must be bondable
Competencies
Leading & Developing Self
Leading & Developing Others
Organizational Impact
Experience
Minimum Requirements
High school diploma or equivalent required.
Minimum two (2) years of financial services or retail experience.
Minimum two (2) years of general management experience.
Minimum three (3) years with demonstrated success selling products within a retail banking environment or financial services industry
Must be bondable
Preferred Requirements
Bachelor's degree in related field preferred
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