Front Desk Supervisor

2 weeks ago

Madison, United States American Family Mutual Insurance Company Full time

Provide customer experience by managing phone and digital interactions on our claims and assisting with immediate needs. Please note the location requirements listed in the job details.

Position Compensation Range:

Pay Rate Type: Hourly

Compensation may vary based on the job level and your geographic work location.

Primary Accountabilities We review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments. Demonstrate experience resolving issues and requests by phone, email, and chat, which includes adhering to a schedule and servicing customer claims. Handle interactions via inbound calls, outbound calls, and digitally. You will have responsibilities with multiple lines of business across the enterprise. You will solve customers problems. Identify and gather necessary information to process claims and achieve our goals. Provide exceptional customer service to internal/external customers and partners. Utilize claim systems and other applications necessary to complete job tasks. You will be on a team of about 6-8 individuals.

Specialized Knowledge Requirements Demonstrated experience providing customer-oriented solutions or support. Review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments. Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.

In this primarily home-based role, you will spend 80% (4+ days per week) working from home. On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, training, and culture events.

This is why we require you to be located proximate to one of the following locations: Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Nashville, TN 37214.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

We are hiring for the shift - 10:40 am until 7:05 pm, your local time.

Compensation: $23.00 / hour

A license is not needed for this position.

Travel Requirements Very minimal.

Physical Requirements Work that involves sitting/standing.

Working Conditions You will need to have a space that is free from distractions while working at home.

#LI-remote

Job Description

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture. We encourage those who are passionate about what we do to apply

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

#LI-LS1 #J-18808-Ljbffr

  • Hotel Front Desk Supervisor

    1 month ago

    Madison, United States Hotel Resource Full time

    **Other** **Hotel Front Desk Supervisor** Hotel Front Desk Supervisor Great Wolf Lodge Baraboo WI **Hotel Front Desk Supervisor** **Company:** Great Wolf Lodge **Location:** 53913 US **Category:** Other **Degrees Required:** Not Specified **Employment Type:** Full-Time **Manages Others:** No **Requirements:** **INCREASED PAY RATES! - $19.00 per hour** **Full...

  • Hotel Front Desk Supervisor

    5 days ago

    Madison, United States AC Hotels Full time

    Embark on an exciting journey in the hospitality industry at Madison Downtown AC, now hiring a Hotel Front Desk Supervisor! **$500 SIGN ON-BONUS** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to...

  • Front Desk Supervisor

    2 weeks ago

    Madison, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: * At least 2 to 3 years...

  • Front Desk Supervisor

    3 days ago

    Madison, United States Residence Madison East Full time

    Job Summary: The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities: QUALIFICATIONS: At least 2 to 3 years of...

  • Hotel Front Desk Supervisor

    7 days ago

    Madison, United States AC Hotels Full time

    Embark on an exciting journey in the hospitality industry at Madison Downtown AC , now hiring a Hotel Front Desk Supervisor! We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering...

  • Hotel Front Desk Supervisor

    7 days ago

    Madison, United States NCG Hospitality Full time

    Embark on an exciting journey in the hospitality industry at Madison Downtown AC , now hiring a Hotel Front Desk Supervisor! $500 SIGN ON-BONUS We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to...

  • Hotel Front Desk Supervisor

    5 days ago

    Madison, United States AC Hotels Full time

    Job DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at Madison Downtown AC , now hiring a Hotel Front Desk Supervisor! *****$500 SIGN ON-BONUS*****We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our...

  • Timber Ridge Front Desk Supervisor

    7 days ago

    Madison, United States Marcus Hotels Full time

    Flaunt that smile as a Front Desk Supervisor: Assist in the oversight of the Front Desk Staff and effectively monitor and manage customer relations while working closely with the Front Office Manager in administering processes and procedures. Our Team is looking for People Pleasing individuals who want to do the following: Turn our guest’s ordinary day...

  • Front Desk Supervisor $18

    2 weeks ago

    Madison, United States Residence Madison East Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. ResponsibilitiesQUALIFICATIONS:At least 2 to 3 years of...

  • Front Desk

    4 weeks ago

    Madison, United States YWCA of Madison Full time

    **Front Desk Associate Evenings & Weekends** YWCA Madison is looking for dependable and motivated individuals to work our Front Desk. This is a regular hire for continuous employment. The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and...

  • Front Desk

    2 months ago

    Madison, United States YWCA of Madison Full time

    Job DescriptionJob DescriptionSalary: $17.79 per hourFront Desk Associate Evenings & WeekendsYWCA Madison is looking for dependable and motivated individuals to work our Front Desk.  This is a regular hire for continuous employment.The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by...

  • Front Desk

    4 weeks ago

    Madison, United States YWCA of Madison Full time

    Front Desk Associate Evenings & WeekendsYWCA Madison is looking for dependable and motivated individuals to work our Front Desk. This is a regular hire for continuous employment.The Front Desk Associate is responsible for maintaining a presence at the front desk providing security to the building by monitoring the traffic flow through the lobby and visitor...

  • Front Office Supervisor

    2 weeks ago

    Madison, United States Fairfield Inn and Suites Full time

    **500$ sign on bonus** **As part of Legacy Ventures Hospitality, looks for innovative leaders, with an eye for innovation and a want to make an impact. Never looking for someone just looking for a job, but the people who want to rise to the top. Legacy allows for opportunities for growth and personal fulfillment, paying attention to the parts that keep us...

  • Front Desk Agent

    4 weeks ago

    Madison, United States Group Management Services Full time

    Front Desk Agent Madison, OH Holiday Inn Express is currently seeking part-time Front Desk Agents/Night Auditors to service their Madison, Ohio location. In this role, you will be responsible for checking in/out guests and responding to guest's requests. OPEN INTERVIEWS: Monday - Friday 10 AM-4PM for immediate interviews! Our Front Desk Agent will: Greet,...

  • Front Desk Agent

    4 weeks ago

    Madison, United States Wisco Hotel Group Full time

    Performing all check-in and check-out tasks. Managing online and phone reservations. Informing customers about payment methods and verifying their credit card data. Job brief We are looking for a Hotel Front Desk Agent to serve as our guests first p Front Desk, Agent, Reservations, Customer Service, Hotel

  • Front Desk/Host

    7 days ago

    Madison, United States Dave & Buster Full time

    Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K,...

  • Front Desk Attendant

    2 months ago

    Madison, United States Triple Shift Entertainment LLC Full time

    Description: **Position Summary**: At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Front Desk Attendant follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the front of house area. The front desk attendant...

  • Front Desk Associate

    6 days ago

    Madison, United States Courtyard Madison East Full time

    We're Hiring!Are you ready to join a dynamic team in the hospitality industry? At Fairfield Inn & Suites Madison East, we are looking for a friendly and energetic individual to join our Front Desk Team.Why You'll Love Working Here: Friendly and energetic work environment Opportunities for growth and development Strong team that works together What You'll Be...

  • Front Desk Agent

    5 days ago

    Madison, United States Edgewater Full time

    **Who We Are** The Edgewater offers a proud revival of a historic hotel, committed to the trust and confidence we earn from our employees, customers, and partners. We are located in the heart of downtown Madison, next door to the University of Wisconsin-Madison, and within walking distance of the Capitol Square and downtown. We offer 202 rooms and the...

  • Front Desk Associate

    6 days ago

    Madison, Wisconsin, United States Courtyard Madison East Full time

    We're HiringAre you ready to join a dynamic team in the hospitality industry? At Fairfield Inn & Suites Madison East, we are looking for a friendly and energetic individual to join our Front Desk Team.Why You'll Love Working Here:Friendly and energetic work environmentOpportunities for growth and developmentStrong team that works togetherWhat You'll Be...