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IT Support Services Technician

2 months ago

Fort Myers, United States Arietis Health Full time

At Arietis Health, we recognize the vital role healthcare revenue cycle plays in maintaining the well-being of individuals and businesses alike. Our commitment is to demystify healthcare billing by empowering individuals and collaborating with premier healthcare organizations to address their executives' most pressing revenue cycle challenges. By doing so, we enable them to shift their focus towards providing exceptional patient care. Grounded in the belief of harnessing the expertise of a highly skilled team and advanced technology, we strive to cultivate a seamless patient billing experience that not only excels in efficiency but also delivers superior results. Join us in achieving our mission. We're actively seeking a IT Support Services Technician - Intern/Trainee (Part-Time) to join our fast-growing team. If you're eager to contribute to redefining the landscape of healthcare revenue cycle management and be a part of our collaborative, positive, and human-centric culture, we'd love to hear from youAbout the Position: The IT Support Services Technician - Intern/Trainee (Part-Time) position is to be the dedicated point of contact for patients. This role will require you to be responsive to all inquiries and concerns in a patient-centric, professional, and timely manner.What You'll Do: To excel in this role, an individual must satisfactorily perform the duties below; additional duties may be assigned. We are committed to intensive training opportunities and making reasonable accommodations to enable individuals with disabilities to perform the essential functions. Your contribution in this capacity is essential to our shared success. User Support: Respond to requests for technical assistance via phone, email, or in-person. Diagnose and resolve basic hardware, software, and network issues. Provide guidance and support to users regarding the use of systems and applications. Escalate unresolved issues to senior technicians or appropriate teams. Incident Management: Log and track incidents and service requests in a ticketing system. Prioritize and manage multiple tickets effectively. Ensure timely resolution of issues according to service level agreements (SLAs). Document troubleshooting steps and solutions for future reference. System Maintenance: Perform routine checks on IT systems, including network connectivity, software updates, and hardware status. Assist with the installation, configuration, and maintenance of computer hardware and software. Monitor system performance and report any irregularities to senior staff. User Account Management: Assist with the creation, modification, and deactivation of user accounts. Manage password resets and account access issues. Ensure proper permissions and security settings are applied to user accounts. Adherence to the Code of Conduct and Corporate Compliance Program Other duties as assigned.What You'll Bring:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education/Experience:Associate's degree or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.Language Ability:Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.Mathematical Ability:Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.Reasoning Ability:Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Computer Skills:Advanced capabilities with Microsoft Office Suite. Expert skills and understanding regarding operating systems, business applications and processes, printing systems, and network systems. Certificates and Licenses:Certifications demonstrating relevant technical skills preferred. The following certifications are preferred: CompTIA A+ CompTIA Network+ MTA 98-349 Windows Operating System Fundamentals ITIL FoundationsSupervisory Responsibilities: This job has no supervisory responsibilities.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is regularly required to sit. The employee is frequently required to walk. The employee is occasionally required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and /or move up to 20 pounds, frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.What We Offer: A chance to simplify revenue cycle management, together at a high-growth company Since our founding in 2020, we're already helping millions of patients and thousands of providers each year. We are proud to offer: Competitive compensation 401K plan with company match PTO with 12 additional paid holidays Telehealth at no cost to employees Health, dental, vision, and prescription drug coverage Group life insurance, Optional Life, Critical Illness and more. Training, development, and mentorship opportunitiesOther: Our commitment to fostering a diverse and inclusive workplace is unwavering. All qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status. The job description provided above is not an exhaustive list of duties and standards for the position. Incumbents are encouraged to willingly embrace additional instructions and undertake related duties as assigned by their supervisor. As a condition of employment, you are expected to adhere to established compliance program requirements and uphold the employee and internet codes of conduct outlined in the Employee Handbook. While all tasks and responsibilities listed are considered essential functions of this position, we recognize that business conditions may require reasonable accommodations for additional tasks and responsibilities. The work environment characteristics outlined herein represent those encountered by an employee while performing the essential functions of this job. Reasonable accommodation may be arranged to facilitate individuals with disabilities in fulfilling these essential functions. The physical requirements outlined herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are dedicated to making reasonable accommodations to enable individuals with disabilities to fulfill these essential functions.