Guest Service Representative

4 weeks ago


Stafford, United States Best Western Group Full time

**Guest Service Representative**

**Job Description**

* Maintains an inventory of vacancies, reservations and room assignments.

* Possesses a working knowledge of the reservations department.

* Takes same day reservations and future reservations when necessary.

* Knows cancellation procedures. * ; Knows room locations, types of rooms available, and room rates.

* Registers arriving guests and assigns rooms.

* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

* Coordinates guest room maintenance work with the engineering and maintenance division.

* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.

* Knows daily activities and meetings taking place in the hotel.

* Reports any unusual occurrences or requests to the manager or assistant manager.

* Manages and resolves all guest complaints in a professional and courteous manner.

* Processes guest check-outs and handles monetary transactions.

* Maintains customers privacy.

* Maintains a high level of professional appearance and demeanor.

* Performs other duties as assigned.

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**Guest Service Representative**

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**Pay:** $9.75 to $10.75/hour

**Posted**: 3/9/2021

**Job Status**: Full Time,Part Time



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