Configuration Specialist

CorVel utilizes proprietary software to deliver claims management, bill review, and case management services to our customers. Both CorVel employees and external users require proper setup and access within these systems. Multiple roles and permissions define user access levels, making accurate configuration critical to operational success. User Configuration Specialist / Business Analyst The User Configuration Specialist / Business Analyst will become a subject matter expert (SME) in user setup and application access controls.

This hybrid role combines operational responsibilities with analytical tasks: 70% focused on user operations and configuration. 30% dedicated to business analysis activities leveraging SME knowledge. Key Expectations Act as an intermediary between end users and technical teams, translating business requirements into actionable solutions. Solve complex technical problems with innovative approaches. Build strong relationships through effective communication (phone, email, and other channels).

Work independently, demonstrating initiative and adaptability as technologies evolve. Qualified Candidates Must Have Proven experience in setting up and maintaining users within complex application environments. Strong critical thinking and analytical skills for troubleshooting and process improvement. Advanced SQL proficiency, including writing and optimizing queries with various joins.

Experience

leveraging AI tools to enhance analysis and operational efficiency. Essential Functions & Responsibilities User Subject Matter Expert Responsibilities (Approx. 70% of Role) Develop deep expertise in user setup tools for both internal and external users. Manage user accounts in proprietary software, including: Processing internal and external user setup requests. Understanding and maintaining complex user roles and hierarchies.

Troubleshoot and resolve user-related issues, providing timely and effective support. Gain proficiency in CorVels proprietary applications related to user configuration. Create, review, and maintain user setup documentation to ensure accuracy and consistency. Proactively pursue additional skills and training aligned with team objectives; demonstrate initiative in learning CorVel applications.

Business Analyst Responsibilities (Approx. 30% of Role) Participate in development projects related to user maintenance and user systems. Conduct analysis and research for assigned tasks during stakeholder or PSG team meetings. Participate in or lead meetings with stakeholders and technical teams to align objectives. Document and maintain detailed notes on strategic business requirements and processes.

Knowledge & Skills Excellent analytical, critical thinking and problem-solving abilities. Strong attention to detail and organizational skills. Strong work ethics and a desire to learn and grow. Adaptable and capable of working in a fast-paced environment.

Ability to prioritize issues using judgment and effective triage capabilities. Ability to deliver a high level of customer service. Effectively work in a group to achieve common goals. Effective communicator (written and verbal).

Processes analysis to identify areas for improvement. Ability to work independently as well as collaboratively. Ability to work with both technical and non-technical team members with varying communication styles remotely or in person.

Experience

& Education Proven experience leveraging AI tools to enhance analysis and operational efficiency. Exceptional analytical, critical thinking, and problem-solving skills. Strong attention to detail with excellent organizational abilities. Demonstrated work ethic, adaptability, and commitment to continuous learning.

Ability to prioritize tasks, manage time effectively, and work independently. Track record of delivering outstanding customer service in a fast-paced environment. Highly effective written and verbal communication skills for diverse audiences. Previous experience in a Business Systems Analysis role. 3+ years of hands?on experience supporting software applications.

Expertise in user setup and role management within complex systems. Familiarity with support ticketing platforms such as ServiceNow, Zendesk, or Remedy. Advanced proficiency in Microsoft Office Suite (Excel, Word, Outlook, OneNote) and collaboration tools (Teams, SharePoint). Strong SQL skills, including writing and optimizing queries with various joins.

Pay Range Pay Range: $59,562 $89,057 Benefits Overview A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management About CorVel CorVel, a certified Great Place to Work Company, is a national provider of industry?leading risk management solutions for the workers compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.

Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT).

Benefits

Package A comprehensive benefits package is available for full?time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre?paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. Equal Opportunity Employer CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Hybrid Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr