Pharmacy System Competency Auditor

3 weeks ago

Minneapolis, United States Fairview Health Services Full time

**Overview** This position is responsible for assisting the Pharmacy System Training Team with USP competencies for new and existing employees of Fairview Pharmacy Services (FPS) Acute Care and Ambulatory Pharmacies as well as areas of Shared Clinical Services (SCS) and Fairview Clinics to ensure consistency and the highest standards of customer service, process improvement and quality control. This includes training, workflows, policies, competencies, and technical applications as well as ensuring the curriculum meets the needs of all stakeholders **This is a full-time benefit eligible position This position will require overnight travel at minimum twice a year** **Responsibilities Job Description** **Training Development** + Partners with the Pharmacy System Training Team to assist with identifying training needs, and propose solutions that are innovative, inspiring, efficient and in alignment with FPS objectives and other areas of Shared Clinical Services and Fairview Clinics as needed. + Collaborates with others to continually evaluate and identify refinements to USP competencies as needed + Partners with the Pharmacy System Training Team to apply updates to competencies to incorporate upgrades and updates to USP Competencies, department policies and workflows and develops effective ways to deliver upgrade/update information to current staff. **Training Execution** + Employs knowledge of learning styles and utilizing various techniques, design, organize, and execute competencies for new and current pharmacy staff to ensure maximum productivity, competency, consistency, safety, and the highest standards of customer service. + Adjusts style to address group dynamics to ensure an environment conducive to learning. + Cross trains with other training staff in necessary areas. **Quality Improvement** + Conducts ongoing analyses of implemented competencies to continually refine and enhance as necessary to meet the needs of employees, pharmacy departments, and pharmacy regulations and other areas of Shared Clinical Services and Fairview Clinics in partnership with the training manager and training specialists. + Solicits feedback from staff, supervisors, managers, and new employees. Utilizes the feedback for ongoing process improvement in training. + Recommends and implements changes in methods or procedures to increase the efficiency, competency and safety of the sites and maximize productivity. + Assists the pharmacy system training team with all FPS competency requirements utilizing standards of practice to ensure regulatory and compliance policies are upheld. **Purpose and Planning** + Ensures that all are supported with clear learning objectives, a high level of interactivity, and direct role application. + Follows through the process with subject matter experts to ensure all competency materials are correct from a content perspective. + Utilizes the System LMS as an administrator for all of FPS. + Possesses a thorough understanding of project planning. + Develops plan for small projects along with the pharmacy system training team **Employee Development** + Partners with pharmacy system training team and FPS leaders to identify knowledge or skill deficits of individual employees, and provide one-on-one education and training, as needed, to ensure opportunities for employees’ success. **Other Projects and Responsibilities** + Maintains professional and technical knowledge by such methods as attending educational workshops, reviewing professional publications, establishing personal networks, etc. + Supports organizational strategies, priorities, and initiatives + Maintains a flexible schedule to meet training and coverage needs of FPS and SCS areas. + Serves as a pharmacy practice resource for personnel throughout Fairview and the healthcare community at large. + Organizes and maintains employee training records according to M Health Fairview and FPS policies and regulations + Assists with the development and revisions of FPS policies and procedures **Organization Expectations, as applicable:** + Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served + Partners with patient care giver in care/decision making. + Communicates in a respective manner. + Ensures a safe, secure environment. + Individualizes plan of care to meet patient needs. + Modifies clinical interventions based on population served. + Provides patient education based on as assessment of learning needs of patient/care giver. + Fulfills all organizational requirements + Completes all required learning relevant to the role + Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards. + Fosters a culture of improvement, efficiency and innovative thinking. + Performs other duties as assigned **Qualifications** **Required Experience** + Experience with USP competency standards and managing multiple projects and priorities within a healthcare setting including coordinating day-to day business operations **License/Certification/Registration** + Active pharmacy technician registration with the MN Board of Pharmacy. If newly registered must complete technician training as required by the MN BOP within 12 months from initial registration. **Preferred Education** + Associates or BS/BA degree preferred. **License/Certification/Registration** + National Pharmacy Technician Certification - If not Nationally Certified, will be required to obtain Pharmacy Technician National Certification within 12 months in this position. **Additional Requirements:** + Excellent customer service skills, proficient in English language, capable of solving problems effectively, ability to follow policies and procedures, and competent mathematical skills. Pharmacy experience in infusion therapies, retail and/or hospital setting preferred. **EEO Statement** EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

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