Customer Specialist

Job Description Job Description The Web Customer Onboarding Specialist is primarily focused on facilitating the growth of digital buying channels and ensuring that customers have a good experience when they buy online. Priority initial focus for this position is to facilitate the migration of customers who buy eCommerce products offline to the Web buying channel. The onboarding of these offline customers to the online channel is critically critical component of the channel growth plan. This role is highly collaborative and cross functional in nature.ResponsibilitiesReaching out to customers to learn how they buy and to determine if they can buy on the websiteOrganizing customer lists for email campaign oureachTracking, following up and closing out customer questions that support the offfline to online buying channel migration including partnering with Sales to ensure that customer discounts and pricing are consistent for offline and online buying channels and working with pricing and customer care teams to ensure the customer pricing is made available onlineActing as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of issues, tasks, requests, or updatesFollowing documented troubleshooting steps before escalation to others on the team by using the website, web admin tool and SAPActing as the customer facing case owner from end to end when the customer has reported a problemIdentifying opportunities for B2B integration projectsREQUIRED experience to apply:SFDC commerceSFDC Case ManagementJira2+ years' experience with SAP ERP transactions (must be able to check customer master setup, simulate an order to check customer pricing, check customer deal)Customer facing issue resolution experienceExcel vlookupPreferred Experience:Profile management for transactions on Customer Platforms (Ariba, Coupa, Taulia, Tradeshift, Tungsten, Basware)Configuration and correction of e-invoice necessary set up in SAP: activation of cxml invoices, deactivation of paper invoices, Customer Master changesIndependently executes P2P automation projects with customers end to end including project scoping, documentation of requirements, SAP customer master account setup, SAP ship to address - customer ship to code mapping, cXML/EDI review & mapping, transaction validation, punchout setup, testing with the customer IT/project team and post go live hypercare.2+ years' experience with B2B ecommerce transactions and processesExperience as a supplier working with customers who are using eprocurement platforms (Ariba, Jaggaer, Coupa)Skills:Salesforce CommerceSalesforce CRMJiraSAP#J-18808-Ljbffr

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