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Shift Leader

2 months ago

Georgetown, United States Dairy Queen Full time

Shift Leader The Shift Leader provides leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts. A shift leader must be able to perform all job functions of each crew position, including customer service, product preparation, cash accountability, drive-thru and back-line food preparation. Essential Functions

  • Assist in the management of specific areas of restaurant during scheduled shifts.
  • Ensure that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
  • Conduct orientation, training and evaluation of crew members in all functional areas.
  • Assist hourly employees at the point of sale in the execution of product promotions.
  • Ensure guest service in all areas meets applicable standards for quality, value and cleanliness.
  • Handle minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.
  • May contribute in the execution of the restaurant’s business plan through specific job assignments and projects as determined by the management team.
  • Responsible for timely and accurate completion of all cash accountability reports on assigned shifts.
  • Able to perform the duties of all other non-management positions.
  • Informs immediate supervision promptly of all problems or unusual matters of significance.
  • Perform other duties and responsibilities as requested by the management team.
Qualifications
  • Must be at least 18 years of age
  • High school diploma
  • 1-year minimum of management experience at a restaurant chain
  • Dedication to providing exceptional customer service
  • Exceptional teambuilding capacity
  • Strong math and Windows-based computer literacy
  • Must demonstrate a high level of professionalism, good communication skills, strong interpersonal and conflict resolution skills
  • Ability to work flexible hours and days to support business hours and needs.
For physical requirements of the position, please contact HR for the complete job description.