Healthcare Concierge

Job Type Full-timeDescriptionAt Frontier Health, we're transforming healthcare. Our patients get access to the care they need quickly and efficiently while experiencing improved health outcomes for the first time in their life. Join us in shaping the future of healthcareTRANSFORM HEALTHCARE AND CREATE MASSIVE IMPACT We build experiences people love by incorporating empathy, care and trust. We challenge the status quo to restore the patient-provider relationship, starting with a team that deeply cares about healthcare and each other.DO THE BEST WORK OF YOUR LIFE We've redefined patient care and engagement, proving it's possible to build a premium healthcare brand. Supported by top healthcare funds and industry leaders, our strong team is rethinking collaboration and building a global, household name. Join us as a Healthcare Concierge and do the best work of your life.WHAT YOU'LL BE DOINGAs a Healthcare Concierge-Customer Service agent you will be providing introductory information to our members. Following up with members throughout the defined processes and providing accurate healthcare benefit information. You will be responsible for documenting all member interactions and escalating queries and concerns appropriately. Interpersonal and customer service skillsSelf-motivated, organized and detail-orientedTenacious problem solver who enjoys working in an innovative, fast-paced team environmentInquisitive "investigator" who can connect with our members to fully understand their needsAttentiveness and patienceProviding introductory information to membersFollowing up with members throughout the defined processProvide accurate healthcare benefit informationAppropriately document all member interactionsEscalating queries and concerns appropriatelySOUND LIKE YOU?2 years healthcare experienceSpanish speakingExcellent communication skills, both verbally and in writingExperience successfully navigating complex workflows, meeting sensitive timelinesOrganized and detail orientedAbility to work full time (8 hour shifts) between 6a-6p, Monday - Friday in our professional South Jordan officeBENEFITSTaking Care of You Now and Your FutureMedical, dental, and vision insuranceFrontier Membership for you and your immediate familyVoluntary insurance: short-term disability, long-term disability, life insurance, and other supplemental insurances.401(k) plan: Free access to financial wellness platforms that provide financial advisors + personal finance toolsGenerous Time OffEnjoy our generous and flexible Paid Time Off (PTO) policy, with our amazing team members taking an average of 20 days per year. Within this benefit, we include up to 5 unplanned days off per year9 additional company holidaysGenerous parental leave policiesInvesting in Your GrowthMental health matters - access to employee assistance program with licensed professional counselorFrontier Connects program (Onboarding, Mentorship and Leadership Programs) to help build your best self right here at FrontierAt Frontier Health, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.