Secret Desktop Support Technician Lead

3 weeks ago

Moorestown, United States Insight Global Full time

Insight Global is seeking a qualified Secret Desktop Support Lead in support of one of are large federal clients in Moorestown, NJ. This candidate will be responsible for the oversight of customer support to ensure that everything is running smoothly for the customer. Their day to day will include but is not limited to:

* Lead and actively participate in various IT tasks, projects, and the allocation of IT resources

* Develop and maintain schedules and tracking mechanisms for IT tasks/projects within AEGIS TECHREP

* Oversee and support Navy/Marine Corps Intranet (NMCI) Enterprise Tool (NET) service acquisition and deployment activities for NMCI infrastructure

* Lead and participate in troubleshooting and sustainment activities for NMCI desktop, printer, network, and digital signage infrastructure with NMCI Enterprise and/or Field Service Technicians

* Lead and participate in troubleshooting general end-user functions involving Microsoft Windows OS and various desktop applications (Adobe, Microsoft Outlook, Microsoft Teams, Microsoft One Drive, etc.)

* Interface and collaborate with ACIO and Senior Leadership to support various IT-related tasks and projects

* Support the development and execution of IT procurements and annual budget planning activities for AEGIS TECHREP Activity Chief Information Officer (ACIO)

* Facilitate authorization and creation of all NMCI account requests, serving as SIPRNet Trusted Agent (TA) for AEGIS TECHREP

* Serve as Media Transfer Agent (MTA) to facilitate data transfers for end-users when required

* Lead and support Apple iPhone assignment/configuration for end-users

* Support Command Incident Response (IR) activities in response to security incidents or electronic spillage events

* Associates degree within a related discipline

* 5+ years of experience within an IT role

* 3+ years of leadership experience

* Basic networking knowledge (e. g. installation of networking, network devices (switches, routers, etc.), and network cabling)

* Strong familiarity with Apple IOS mobile platform

* Experience using tools like SharePoint and/or PowerBI to prioritize daily tasks, keep track of status updates, add users to access list, etc.

* CompTIA Security+ certification

* Active Secret security clearance

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