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Customer Service Representative, Administrator
2 months ago
Job Description
Job Description
The Customer Service
Representative(CSR),
Administrator works under the guidance of and assists the General Management in taking calls and service requests from potential clients and flowing communication to electrician teams and general management. The Customer Service
Representative(CSR)
will ensure all necessary key elements are clearly communicated, including the client's needs, circumstances of the team, operational knowledge, and support for the General Management even on overall business acumen to meet goals.
Responsibilities
Receive incoming calls in a professional and courteous manner
Assign and direct electricians to appropriate customer locations; monitor the route and status to coordinate and prioritize their schedules; and provide them with information about orders, traffic, obstacles, and requirements
Perform marketing and booking functions to sell additional work and earn business
Complete work orders, return customer calls, and respond to customer complaints
Perform other duties as needed, which may include cross-training in related positions
Performs general office duties.
Provide administrative support for general management and project management such as timecards, payroll, AR/AP, insurance, COI, and bond document.
Job Requirements :
Minimum two years of admin experience
Strong written and verbal communication skills
Detail-oriented with strong data entry skills
Positive Attitude
Team player who can work independently
Good interpersonal skills
Ability to work with staff across multiple departments
Ability to work with budgets and create spreadsheets
Other Information
Must be legally authorized to work within the United States.
This position does not include sponsorship for US Work Authorization.
Qualified applicants who are offered a position must pass a pre-employment substance abuse test.
Company Description Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its “Franchise 500,” Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated.
Company Description
Established in 1994, Mr. Electric is a global franchise organization providing electrical installation and repair services. Recognized by Entrepreneur magazine among its “Franchise 500,” Mr. Electric franchisees provide these services to both residential and commercial customers. At almost 200 locations worldwide, each location is independently owned and operated.
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