Incident Management Analyst

3 weeks ago

Chicago, United States Myticas Consulting Full time

Myticas's direct client based out of Lake County, IL is currently seeking a 100% Remote - Incident Management Analyst for 2 year contract position.*Work Schedule: 11:00 PM to 8:00 AM CST, Sunday-ThursdayOvertime will be as needed when teammates take time off.Cover for other shifts as needed- may be required to cover other team members outside of this time zone as needed.Top 3 skills/experience required for this position:Major Incident Management experienceProblem Management experienceIT generalist experienceGood writing and communication skillsServiceNow or other ITSM tools requiredNice to have (but not required) skills:ITIL experience / certificationExperience managing ITIL Service Operations processes e.g. Incident and ProblemAbility to run a meeting / document the meeting activitiesBasic IT infrastructure knowledgeRoles & Responsibilities:Provides Incident Management, Provides Major Incident Management and Problem Management services as part of the Incident Command Center team.Supports other Incident Command Center initiatives designed to drive down the impact of incidents, prevent the occurrence/re-occurrence of incidents, and promote production stability.Supports continuous improvement efforts for Major Incident and Problem processes.Applies knowledge of Client's IT high-level architectures, ITIL practices, Managed Service Providers, and/or operations teams to drive resolution of Major Incidents and technology Problems.Establishes plans and processes to ensure that all required technology support resources are aligned and available when needed.Monitors process activities and uncovers risks and issues to ensure production stability.Provides oversight for Major Incident Management service to ensure execution activities are defined and planned and resolution targets are met.Ensures Major Incident and Problem Management processes are planned and executed using current standards, methodologies, tools, and processes and follows rules for requesting exceptions, where justified, to achieve department priorities.Provides strategy, governance and oversight of the Major Incident and Problem Management processes to ensure alignment with department priorities.Provides cross functional coordination of Managed Service Providers, Business Technology Organizations, and/or operations teams.Maintains productive relationships with colleagues and internal users of our department services.Manages to our critical success factors (CSFs) and key performance indicators (KPIs) associated with Major Incident and Problem Management.Creates weekly presentations on Major Incident and Problem metrics and key insights.Identifies opportunities for improvement of process and metrics reporting.Adheres to applicable policies and procedures and follows best practices.Qualifications:Bachelor's degree in Information Technology, Computer Science, or Computer Engineering. Equivalent experience is defined as 6 years combined experience in the above areas.Experience in IT engineering and/or IT infrastructure.Project management experience desired.Foundational knowledge of ITIL framework and Service Operations (Major Incident Management and Problem Management).Knowledge of ServiceNow or other ITSM tools desirable.General technical knowledge.Ability to document incidents and manage technical pidge calls.#J-18808-Ljbffr

by Jobble

  • Incident Management

    7 hours ago

    Chicago, United States Spectraforce Technologies Full time

    Role: Incident Management Location: Chicago, IL - Hybrid Duration: 7+ MonthsNote: Potential Contract-to-Hire based on need, work performance and budget availabilityProject Overview / Contractor's Role: Principal role is managing incidents as part of the Incident Management team in Wealth Management. Provides guidance to others and where necessary, will...

  • Valuation Reporting Analyst

    2 weeks ago

    Chicago, United States Valuation Reporting Analyst Full time

    Seeking a Valuations Systems Platform Analyst/Administrator for a direct hire opportunity in Chicago. Based in Chicago, Illinois, the Valuation Reporting Analyst will serve as a key member of our Client’s Global Business Enablement team, with the primary role of supporting the technology underlying their proprietary valuation model. The Valuation Reporting...

  • Incident Response Lead

    4 days ago

    Chicago, Illinois, United States Morningstar Full time

    The Area: The Information Security department is responsible for setting enterprise security policies and standards that are designed to protect the confidentiality, integrity and availability of Morningstar information. The security team offers guidance and technical expertise in areas like application security, policies and procedures, disaster recovery...

  • Incident Response Lead

    5 days ago

    Chicago, United States Morningstar Full time

    The Area: The Information Security department is responsible for setting enterprise security policies and standards that are designed to protect the confidentiality, integrity and availability of Morningstar information. The security team offers guidance and technical expertise in areas like application security, policies and procedures, disaster recovery...

  • Emergency Management Specialist

    5 days ago

    Chicago, Illinois, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired?In this position, you will collaborate as the Watch Analyst for Region Five/ Response Division performing research, conducting analysis, and providing advice on complex emergency management issues.Specifically, supporting FEMA's all-hazard mission by conducting the following duties:Preparing input for the Daily...

  • Emergency Management Specialist

    5 days ago

    Chicago, United States Federal Emergency Management Agency Full time

    What will I do in this position if hired? In this position, you will collaborate as the Watch Analyst for Region Five/ Response Division performing research, conducting analysis, and providing advice on complex emergency management issues. Specifically, supporting FEMA's all-hazard mission by conducting the following duties: Preparing input for the...

  • Security Operations Analyst

    2 weeks ago

    Chicago, United States 1872 Consulting Full time

    Security Operations Analyst Chicago, IL (Willis Tower): 2 days remote, 3 days onsite Summary The Security Operations Analyst will support security operations and analysis of security related incidents, vulnerabilities, and other security events. This role will enhance existing security tools and automations, with a focus on protecting our clients, systems,...

  • Cloud Cybersecurity Analyst

    3 days ago

    Chicago, United States Blue Star Partners, LLC Full time

    J ob Title: Cloud Cybersecurity Analyst | IT Governance & Control Manager Bill rate: $70-$80 per hour Location: Chicago Remote/Hybrid: Remote Term: 6 months *NO Visa holders, 1099s or Corp to Corp. Scope of Services: The Cloud Cybersecurity Analyst specializes in security governance, risk, and compliance, focusing on PCI DSS compliance management within the...

  • Cloud Cybersecurity Analyst

    2 weeks ago

    Chicago, United States Blue Star Partners, LLC Full time

    Job Title: Cloud Cybersecurity Analyst | IT Governance & Control Manager Bill rate: $70-$80 per hour Location: Chicago Remote/Hybrid: Remote Term: 6 months *NO Visa holders, 1099’s or Corp to Corp. Scope of Services: The Cloud Cybersecurity Analyst specializes in security governance, risk, and compliance, focusing on PCI DSS compliance management...

  • Cloud Cybersecurity Analyst

    3 weeks ago

    Chicago, United States Blue Star Partners LLC Full time

    Job DescriptionJob DescriptionJob Title: Cloud Cybersecurity Analyst | IT Governance & Control Manager Bill rate: $70-$80 per hourLocation: ChicagoRemote/Hybrid: RemoteTerm: 6 months*NO Visa holders, 1099’s or Corp to Corp.Scope of Services:The Cloud Cybersecurity Analyst specializes in security governance, risk, and compliance, focusing on PCI DSS...

  • Sr. IT Service Desk Analyst

    1 month ago

    Chicago, United States Sphera Full time

    The Sr. IT Service Desk Analyst will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the Sr. IT Service Desk Analyst plays a critical role in maintaining...

  • Sr. IT Service Desk Analyst

    3 weeks ago

    Chicago, United States Sphera Full time

    The Sr. IT Service Desk Analyst will serve as a technical expert of Sphera’s IT Service Desk global team, participating in a variety of analytical and technical assignments that provide diagnosis, solving and documentation of IT solutions. As a key point of contact for end-users, the Sr. IT Service Desk Analyst plays a critical role in maintaining...

  • Senior Business Analyst

    2 weeks ago

    Chicago, United States Calamos Asset Management Full time

    Summary: The Senior Business Analyst is the interface between IT and business and is responsible for creating business requirements by analyzing business processes and related systems; assisting development team to design and support solutions that meet business needs; and conducting quality assurance tasks to make sure client’s expectations are met. The...

  • Data Reporting Analyst

    4 days ago

    Chicago, United States RK Management Consultants Full time

    One of our direct client's based at Riverwoods, IL is looking for a Data and Reporting Analyst to add in their team. I would appreciate if you may check the details below and if interested, please apply today!Job Details:Job Title: Data and Reporting AnalystLocation: Riverwoods, IL 60015Duration: 15+ MonthsJob Description:Responsible for working closely with...

  • Cybersecurity Analyst

    4 weeks ago

    Chicago, United States University of Illinois Full time

    **Cybersecurity Analyst - Technology Solutions** **Hiring Department**: Technology Solutions **Location**: Chicago, IL USA **Requisition ID**: 1024567 **Posting Close Date**: 4/22/2024 **About the University of Illinois Chicago** UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the...

  • ServiceNow Business Analyst

    3 days ago

    Chicago, United States Perfict Global, Inc. Full time

    About Us: Perfict Global is a leading IT consulting services provider focused on providing innovative and successful business workforce solutions to Fortune 500 companies. Our trained and experienced professionals constantly strive to bring together the best technologies available to manage client's complex business and technology, participate in...

  • Data Reporting Analyst

    4 days ago

    Chicago, United States RK Management Consultants, Inc. Full time

    One of our direct client’s based at Riverwoods, IL is looking for a “Data and Reporting Analyst” to add in their team. I would appreciate if you may check the details below and if interested, please apply today!Job Details:Job Title: Data and Reporting AnalystLocation: Riverwoods, IL 60015Duration: 15+ Months Job Description:Responsible for working...

  • Data Reporting Analyst

    5 days ago

    Chicago, United States RK Management Consultants, Inc. Full time

    One of our direct client’s based at Riverwoods, IL is looking for a “Data and Reporting Analyst” to add in their team. I would appreciate if you may check the details below and if interested, please apply today!Job Details:Job Title: Data and Reporting AnalystLocation: Riverwoods, IL 60015Duration: 15+ Months Job Description:Responsible for working...

  • Data Reporting Analyst

    6 days ago

    Chicago, United States RK Management Consultants, Inc. Full time

    One of our direct client’s based at Riverwoods, IL is looking for a “Data and Reporting Analyst” to add in their team. I would appreciate if you may check the details below and if interested, please apply today!Job Details:Job Title: Data and Reporting AnalystLocation: Riverwoods, IL 60015Duration: 15+ Months Job Description:Responsible for working...

  • Sr Operational Risk

    2 weeks ago

    Chicago, United States LGIM America Full time

    The Operational Risk & Resilience Analyst will lead, challenge and support LGIM Chicago across all teams locally in relation to Operational Resilience and provide specific Operational Risk support to GCOO functions in Chicago. This will involve owning, maintaining, and improving GCOOs operational risks, controls, monitoring, risk reporting and ensuring that...