Store Customer Service Specialist

Join to apply for the Store Customer Service Specialist role at Sherwin-Williams. Base pay range $16.66/hr $16.66/hr Job Description Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service while consistently meeting the stores sales goals. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately in accordance with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load/unload delivery trucks. Assist in making deliveries, as needed. Maintain in-stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Qualifications Minimum Requirements Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. Preferred Qualifications Have a valid, unrestricted Drivers License. Have at least a High School diploma or GED. Have at least one (1) year experience working in a delivery, retail, or customer service position. Have previous work experience selling paint and paint-related products. Have previous work experience operating tinting and mixing equipment. Ability to read, write, comprehend, and communicate in more than one language. Ability to read, write, comprehend, and communicate in Spanish. About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Life with rewards, benefits and the flexibility to enhance your health and well-being. Career with opportunities to learn, develop new skills and grow your contribution. Connection with an inclusive team and commitment to our own and broader communities. Process to get Started Online Application Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/ and create your profile. Digital Interview Qualified candidates will be invited to complete a digital video interview via HireVue within 7?days of receiving an invitation. In?Store Interview Your video interview is reviewed, and top candidates are invited to meet with our recruitment team in a store or specialty branch. Compensation and Benefits Compensation decisions are dependent on the facts and circumstances of each case and may fall within the stated wage range. The disclosed range estimate has not been adjusted for the applicable geographic differential. Benefits information can be viewed at http://www.myswbenefits.com/. Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Equal Employment Opportunity Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Seniority Level Entry level Employment Type Full-time Job Function Sales and Customer Service Industries Chemical Manufacturing and Manufacturing #J-18808-Ljbffr