Customer Service Specialist

3 weeks ago


West Berlin, New Jersey, United States Ewing Outdoor Supply Full time
Irrigation and Outdoor Supply Sales

Pay Range:
$20.00+

What You'll Do:

As a Sales, Service, and Delivery Associate, you'll play a vital role in supporting our landscape and outdoor supply contractors.
  • Customer Service & Sales: You'll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects.
  • Product Expertise: With in-depth knowledge of our irrigation and outdoor supply products, you'll guide customers in selecting the best items to meet their needs and ensure they understand how to use them.
  • Order Fulfillment & Delivery: You'll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites.
  • Relationship Building: You'll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience.
This is a hands-on role where you'll directly contribute to the success of our clients while growing within our thriving business.

What We're Looking For:
  • People Person: Strong communication skills are essential You should be able to make every customer feel welcomed and valued.
  • Solution-Oriented: You'll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.
  • Positive Attitude: A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role. Your goal? To ensure every customer leaves with a smile
Key Responsibilities:
  • Customer Interaction & Sales:
    • Assist customers at the counter, answering product inquiries and offering recommendations.
    • Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.
  • Product Knowledge & Guidance:
    • Maintain an in-depth understanding of irrigation and outdoor supply products.
    • Advise customers on proper product usage, installation, and maintenance.
  • Order Processing & Fulfillment:
    • Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.
    • Prepare orders for transport and ensure proper inventory management.
  • Delivery & Logistics:
    • Safely load and deliver products to contractors' job sites, ensuring timely and accurate deliveries.
    • Ensure products are delivered in excellent condition and address any delivery-related issues.
  • Relationship Building:
    • Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.
    • Address customer concerns and resolve issues to maintain high satisfaction levels.
  • Team Collaboration:
    • Work closely with colleagues to maintain a smooth workflow and meet customer needs.
    • Help maintain the cleanliness and organization of the store and delivery areas.
  • Operational Support:
    • Maintain accurate records of sales, deliveries, and customer interactions.
    • Assist with inventory control and stock management as needed.
Requirements
  • Customer Service Skills:
    • Strong communication and interpersonal skills to engage with customers and provide exceptional service.
    • Ability to build positive relationships with clients and team members.
      • Product Knowledge:
        • Basic understanding or willingness to learn about irrigation and outdoor supply products.
        • Ability to explain product features and benefits clearly to customers.
          • Sales Experience:
            • Previous experience in sales or a customer-facing role is preferred, but not required.
            • Ability to upsell or recommend products based on customer needs.
              • Delivery Experience:
                • Valid driver's license with a clean driving record.
                • Experience with delivery driving, including loading, unloading, and safely transporting products.
                  • Physical Stamina:
                    • Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties.
                    • Comfortable with manual tasks, such as loading products and maintaining an organized work environment.
                      • Time Management:
                        • Ability to manage time efficiently to ensure timely product delivery and meet customer expectations.
                        • Strong organizational skills to handle multiple tasks and orders simultaneously.
                          • Attention to Detail:
                            • Accuracy in processing orders and ensuring proper product delivery.
                            • Ability to troubleshoot and address customer concerns effectively.
                              • Team Player:
                                • Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations.
                                • Positive attitude and adaptability in a dynamic work environment.
                                  • Tech Savvy:
                                    • Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing.
                                    • Ability to learn new software or systems as needed. king procedures.
                                  Benefits
                                  • Health Care Plan (Medical, Dental & Vision)
                                  • Retirement Plan (401k, IRA)
                                  • Life Insurance (Basic, Voluntary & AD&D)
                                  • Paid Time Off (Vacation, Sick & Public Holidays)
                                  • Family Leave (Maternity, Paternity)
                                  • Short Term & Long Term Disability
                                  • Training opportunities with potential for raises, bonuses, and promotions.
                                  • Wellness Resources
                                  • Profit Sharing


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