Operations, SME
4 weeks ago
DUTIES AND RESPONSIBILITIES:
Support the development of Practical Operational Training.
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Identify the gaps with Site and C-Ops, help with improvements to accommodate growth across the company.
Technical resources to support sites.
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PM QAQC
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SD fit out support.
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Field Service Bulletins review for sites.
Support Operations best practices.
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This position will support site operational training of all team members.
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Maintain Operational awareness culture.
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Site support for SMEs and ARMs.
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Be the go-to of operations technical training documents for the site.
Operations specific Training.
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Take part in hands on training of the ADC Runbook training. (Operation effectiveness Drills, Incident response, Quarterly BCDR Drills).
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Collaboration with Training department to ensure proper and timely training for all employees on newly deployed equipment or infrastructure.
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Take part in assessing site operations teams through AMMO audits.
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Help identify operational processes that can be improved and standardized across all markets.
AMMO audits follow ups and review and establish action plans with OPS SME.
Work with site ADC operations to implement revisions to ADC Runbooks that are shared by multiple departments.
Understand the engineering design and operational aspects of all electrical systems.
Conducts a routine and on-going assessment of all building systems operations.
Assist with establishing baseline MOPs and EOPs needed to operate a site.
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Report findings to OPS SME to drive process improvement and share lessons learned across the different sites.
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Respond immediately to site emergency situations (fire, evacuation, equipment failure, etc.) to support FMs and LCFTs.
QUALIFICATIONS:
LCFT/CFT Qualified Building specific Qualified.
Minimum Three years of responsibility in
building systems and critical facilities equipment.
Professional licenses strongly preferred (electrical and mechanical licenses)
Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
Requires a high level of commitment to customer service, whether co-workers or clients.
Requires in-depth knowledge of applicable rules laws, codes, regulations, and ordinances in performing data/communications and MEP projects.
Ability to analyze and solve problems involving several options with limited information.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form and to work independently.
Requires advanced analytical and quantitative skills.
Proven management skills, customer service orientation, and problem-solving knowledge.
Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
Requires good organizational skills, attention to detail and an openness to new ideas and procedures.
MS Office applications. i.e., Excel, Outlook, Word, and PowerPoint.
QUALIFICATIONS:
Bachelors degree preferred with 10 years experience or minimum of 12-15 years of related experience in lieu of degree.
Ability to comprehend, analyze, and interpret complex project documents, AutoCAD, Visio, and PDF documents.
Ability to project and time manage effectively.
Ability to develop operational standards, project tracking, and management documents.
Ability to effectively respond, verbally or written, to sensitive issues, complex inquiries, or complaints.
Ability to make effective presentations and respond to questions from groups of managers, clients, customers, and the public.
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