Client Experience Analyst

1 month ago

Royal Oak, United States SpotOn: Corporate Full time

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

  • Named one of Fast Company's Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

Client Experience Analyst- Teamwork, Reserve and Integrations

This will be a hybrid position located in Royal Oak, MI

($18-22/hr)

We are open 8am-8pm Monday-Sunday. Shifts will change, but analyst get a schedules two weeks ahead of time.

We are looking for a reliable and client-focused Support Agent to join our Integrations Field Operations team. Support Agents will be responsible for handling client inquiries and resolving complaints through various communication channels such as phone, email, and/or chat. SpotOn requires a high level of professionalism and the ability to demonstrate excellent communication skills to ensure a positive client experience. Ideal candidates will have experience working with systems.

Responsibilities:
  • Respond promptly to client inquiries through multiple communication channels, including, but not limited to: phone, email, and/or chat, in a courteous and professional manner
  • Provide accurate and effective solutions to clients, account executives, & other team member issues, complaints, and inquiries
  • Document ALL client interactions and transactions accurately in the database system (backlog & inbox management)
  • Meet or exceed performance goals, including customer satisfaction, call resolution, and quality assurance metrics
  • Attend in-person coaching sessions, complete training lesson content, successfully pass exams, and document acknowledgment of completion.
  • Maintain and upkeep knowledge of SpotOn products, services, and policies
  • Other duties as assigned by the supervisor or manager
  • Present deeper product features to encourage product adoption
  • Perform detailed audits of data transfers to ensure accuracy, completeness, and compliance with organizational standards and regulatory requirements
  • Dissect complex problems and uncover the underlying issues driving client requests
Qualifications:

Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.
  • Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
  • 2 plus years of experience working in a call center, customer service environment, or related field
  • Fluency in Spanish is a bonus (Written and spoken)
  • Familiar with internal software applications such as CRM's, Salesforce, Talkdesk
  • Integrations, Data Mapping, Online Ordering related experience is a plus
  • Any experience working in a retention role where a persuasive attitude, excellent customer relationship skills, and a passion for meeting goals was rewarded
  • Strong problem-solving and critical thinking skills
  • Excellent soft skills and diplomacy to effectively de-escalate quickly
  • Ability to work under pressure and handle multiple tasks simultaneously
  • 1+ years of experience with restaurant operations a plus
Benefits:

At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package which includes:
  • Medical, Dental and Vision Insurance
  • 401k with company match
  • Restricted Stock Units
  • Paid vacation, 11 company holidays, sick time, and volunteer time off
  • Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
  • Monthly cell phone and internet stipend
  • Tuition reimbursement for up to 2k per calendar year to assist with classes of your choice
Compensation:
  • Our base pay range starts at $18 -$22/hr for this role
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate's location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

#LI-Hybrid

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.

  • Client Experience Analyst, Restaurant Management

    4 weeks ago

    Royal Oak, Michigan, United States SpotOn: Corporate Full time

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Client Experience Analyst

    1 month ago

    Royal Oak, United States SpotOn: Corporate Full time

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Financial Analyst

    4 weeks ago

    Royal Oak, United States UHY LLP, Certified Public Accountants Full time

    A great UHY client is seeking a Financial Analyst, FP&A to join their team. The ideal candidate will have 2-5 years of experience and strong Excel skills.The Financial Analyst, FP&A position is an onsite position with flexibility on a given day. This is a client direct hire position.Financial Analyst, FP&A Responsibilities:Support the forecasting and...

  • Financial Analyst

    4 weeks ago

    Royal Oak, United States UHY LLP, Certified Public Accountants Full time

    A great UHY client is seeking a Financial Analyst, FP&A to join their team. The ideal candidate will have 2-5 years of experience and strong Excel skills.The Financial Analyst, FP&A position is an onsite position with flexibility on a given day. This is a client direct hire position.Financial Analyst, FP&A Responsibilities:Support the forecasting and...

  • Financial Analyst

    4 weeks ago

    Royal Oak, Michigan, United States UHY LLP Full time

    Exciting opportunity:A leading company partnered with UHY Advisors is currently looking for a Financial Analyst specializing in FP&A to become part of their team. If you have 2-5 years of experience and advanced Excel skills, this could be the perfect fit for you.Key details about the role:Support financial forecasting and planning procedures by analyzing...

  • Data Analyst

    1 month ago

    Royal Oak, United States RPM Full time

    Job DescriptionJob Description Data AnalystRPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains.  As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a...

  • Data Analyst

    1 month ago

    Royal Oak, United States RPM Full time

    Data Analyst RPM is an international non-asset-based logistics and supply chain solutions company. Our focus is to provide customizable solutions tailored to support today’s complex supply chains.  As one of the fastest-growing logistics companies in North America, RPM executes thousands of shipments per month through a combination of digital innovations...

  • Implementation Analyst

    2 months ago

    Royal Oak, United States Alfa Financial Software Limited Full time

    Our analysts are recruited from universities cross all disciplines. Following an intensive induction training program delivered by our subject matter experts, you will be assigned to a project where you can put your training into practice. You will usually start out by working on a client project, and your first role will involve implementing our software to...

  • Financial Analyst

    1 day ago

    Royal Oak, United States JLL Full time

    Our Financial Analyst is a collaborative team member supporting core business analysis and metrics for the account as well as some basic accounting duties. If you are a clear communicator, organized with effective time management skills, demonstrating a willingness to learn and adapt, with the highest standards of behavior, collaborative manner and work...

  • Implementation Analyst

    1 month ago

    Royal Oak, United States CO_US Alfa Financial Software Inc Full time

    Our analysts are recruited from universities cross all disciplines. Following an intensive induction training program delivered by our subject matter experts, you will be assigned to a project where you can put your training into practice. You will usually start out by working on a client project, and your first role will involve implementing our software to...

  • Sr. Financial Analyst

    1 week ago

    Royal Oak, United States Dassault Systèmes Full time

    Team Introduction and Overview As a Senior Financial Analyst - Revenue Analytics and member of the North American Financial Planning and Analysis team, you will lead revenue modeling across our North American sales organization. Our North American Sales organization is a major contributor to our Global business, with more than $1B in revenue, a direct...

  • Collections Analyst

    4 days ago

    Oak Brook, United States Brilliant Financial Staffing - IL Full time

    Job Description Brilliant Financial Staffing has been engaged in a search for a Collections Analyst for our client located in Oak Brook, IL . Our client is a well-established transportation management organization, and they are looking for a Collections Analyst to join their team on a contract to hire basis. The Collections Analyst will be primarily...

  • Collections Analyst

    1 week ago

    Oak Brook, United States Brilliant Financial Staffing - IL Full time

    Job DescriptionJob DescriptionBrilliant Financial Staffing has been engaged in a search for a Collections Analyst for our client located in Oak Brook, IL. Our client is a well-established transportation management organization, and they are looking for a Collections Analyst to join their team on a contract to hire basis. The Collections Analyst will be...

  • Board Certified Behavior Analyst

    1 month ago

    Royal Oak, MI, United States Attendant Care Autism Services Full time

    DescriptionSign-on Bonus available!We are seeking a highly motivated and skilled Board Certified Behavior Analyst (BCBA) to join our team. The BCBA will play a key role in developing and implementing individualized behavior intervention programs, conducting assessments, and providing ongoing support and training to our clients and their families. The ideal...

  • Analyst 2, Finance

    1 week ago

    Oak Brook, United States Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Treasury Analyst

    2 weeks ago

    Oak Brook, United States The LaSalle Group Full time

    Join a global retail powerhouse committed to innovation and excellence in customer service. Our client is a leader in the retail industry, serving millions of customers worldwide with a diverse range of products and services. As part of their team, you'll have the opportunity to contribute to their mission of delivering exceptional value to their customers...

  • Security Analyst

    1 week ago

    Oak Brook, United States Streamline Healthcare Solutions Full time

    Here at Streamline, we strive on building lasting and trusting relationships with our clients, and our employees set the bar. Our mission is to build innovative technology solutions that empower people who improve behavioral health and quality of life of those in need. We are a high growth technology company that delivers web-based software for healthcare...

  • Business Analyst

    4 weeks ago

    Oak Park, Michigan, United States Beacon Hill Staffing Group Full time

    Job Id: NB_ Apply NowBeacon Hill Technologies is seeking a Business Analyst for a contract to hire opportunity with a privately held company in Fort Lauderdale. We're seeking candidates who have strong analytical mindset, high attention to detail, and strong communication skills - both written and verbal. In this role, you'll be joining a newly formed PMO...

  • QA Tester

    4 weeks ago

    Royal Oak, Michigan, United States Aquent Full time

    OverviewPlacement Type: TemporarySalary (USD): $ 46.87 an hourStart Date: Our client seeks a candidate to create test plans and participate in peer reviews. The candidate will modify test plans based on peer review feedback and provide input on risks to inform Senior QA engineers, QA Specialists, and QA Managers. They will provide input to QA and Release...

  • Financial Reporting

    1 week ago

    Oak Brook, United States NorthPoint Search Group Inc Full time

    Financial Reporting / Financial Analyst Opportunities We are assisting one of our clients in their search for Financial Reporting / Financial Analysts at their corporate headquarters in metro Chicago. These positions are remote/hybrid roles. These are direct hire permanent positions with excellent benefits and a salary paying up to the Mid $80s to the Low...