Front Office Supervisor

2 weeks ago


Park City, United States Waldorf Astoria Park City Full time

Front Office Supervisor - Waldorf Astoria Park City Join to apply for the Front Office Supervisor - Waldorf Astoria Park City role at Waldorf Astoria Park City Waldorf Astoria is looking for a Front Office Supervisor to join their team in Park City With 150 rooms, 4,000 square feet of banquet space, and 3 food and beverage outlets, this award?winning Forbes 4?Star boutique property offers elevated comfort food inspired by mountain regions from around the world. This includes a 3?meal restaurant, seasonal pool restaurant, and in?room dining. Why Join Waldorf Astoria Park City? Free Epic Local Ski Pass Drastically discounted spa services Work in an environment where kindness, creativity and authenticity are highly appreciated Complimentary meals on duty Worldwide travel perks up to 30 nights at discounted rates over 6,000 properties in more than 100 countries and 50% Food & Beverage discounts The world is yours your next role could be as a concierge, reservations agent or within a different department like Front Office, Accounts or Human Resources in over 100 different countries Job Responsibilities Assign work and supervise team member performance in all Front Office procedures including guest check?in/out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner Support and assist team members in handling guest inquiries and requests and in resolving guest complaints Schedule, assign daily work, lead pre?shift meetings, inform and train team members Monitor, observe and assist in evaluating team member performance Monitor lobby traffic and adjust staffing accordingly Qualifications Hospitality front desk experience and preferably at least 1 year of supervisory experience Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability Job Details Work Locations: Waldorf Astoria Park City Schedule: Full?time Brand: Waldorf Astoria Hotels & Resorts Job: Guest Services, Operations, and Front Office Additional Information Seniority level: Mid?Senior level Employment type: Full?time Job function: Other Industries: Hospitality Referrals increase your chances of interviewing at Waldorf Astoria Park City by 2x #J-18808-Ljbffr



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