Customer Service Representative

3 weeks ago


Pine Brook, United States USA Jobs Full time

Customer Service Representative We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Pine Brook, New Jersey. In this role, you will play an integral part in ensuring customer satisfaction by managing orders, addressing client needs, and collaborating with internal teams to drive program success. This is a fast-paced position that requires exceptional communication and organizational skills. Responsibilities: Manage orders and inventory using Microsoft Dynamics GP, ensuring accuracy and efficiency. Handle product returns, warranty claims, and other customer-related issues with professionalism. Generate and maintain detailed reports for sales teams and clients, providing valuable insights. Monitor and update data related to backorders, shipments, and cancellation rates to maintain client satisfaction. Collaborate closely with various departments to ensure seamless execution of programs and customer initiatives. Requirements: Demonstrated ability to thrive in a fast-paced environment and manage multiple tasks effectively. Excellent verbal and written communication skills to interact with customers and team members. Proficiency in Microsoft Office Suite, with familiarity in Microsoft Dynamics GP considered a plus. Strong organizational skills to prioritize work and maintain attention to detail. Previous experience in customer service, sales support, or account support roles is highly preferred. Bilingual proficiency in Spanish is an advantage but not required.



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