Server

3 weeks ago

Lancaster, United States Isaac's Restaurant Full time

Join a company where fun is a major part of our FUN-dation Here you make a difference in the community, make someone's day & have fun while working some place great Flexible schedules, competitive wages, 50% off meals, growth opportunities, generous PTO, free uniforms, gym membership reimbursement and health insurance.

POSITION SUMMARY:

Responsible for coordinating entire station and communicating with dining room and deli personnel to provide a dining experience that meets or exceeds guest expectations. Follows all mandatory suggestive selling techniques. Processes guests orders to ensure that all items are prepared properly and in a timely manner. Observes diners to ensure guests are satisfied with food and service, responds to additional requests and determines when the meal has been completed. Presents bill and accurately handles payment. Makes change for cash transactions and accurately tracks all payment methods, including coupons and discounts. Maintains a clean and organized station, completes daily and weekly cleaning and daily restocking.

Major Responsibilities: Primary duties and responsibilities include, but are not limited to, the following:

- Treats all guests in a manner to ensure their complete satisfaction. Always striving to exceed our guests' expectations.
- Passes all required Server Floor and Secret Shopper Evaluations.
- Demonstrates a complete understanding of menu, passing the menu test with a 75% or better and accurately explains the menu to customers.
- Knows table numbers and sections to ensure proper communication between Host/Hostesses, Servers and Deli.
- Obtains assigned service station from Manager on Duty/Head Server/Floor Manager at the start of work shift.
- Promptly greets and provides name to guests, informing them of soups, specials, specific menu items and makes suggestions per Isaac's standards. Accurately answers questions regarding food, beverages and service.
- Takes food and beverage orders from guests and properly processes guests' orders to ensure all items are prepared properly and on a timely basis.
- Promptly serves food and beverage items.

- Checks back with tables periodically, throughout service, to ensure customer satisfaction, asking specific product questions and to determine when the meal has been completed. Handles customer complaints professionally and appropriately.
- Presents dessert menu and makes a specific dessert recommendation.
- Presents bill and accurately handles guest check payment and cash transactions. Makes change for cash transactions and prepares voucher for credit and gift card purchases. Accurately tracks all payment methods, including coupons and discounts.
- Thanks all customers and invites them to return.
- Maintains all time guidelines for service as established by management.
- Stocks and re-stocks work stations, keeping them clean and organized. Removes soiled dishes and silverware from tables when the guest is finished with food items in a timely manner. Cleans, sanitizes and resets table after guests leave.
- Informs Manager on Duty of inventory supply needs daily and as needed.
- Checks to ensure that all food displays are merchandised attractively as per Isaac's standards.
- Maintains appropriate portion control and merchandising standards when serving hot/cold items.
- Maintains proper food handling, safety and sanitation standards while serving food and clean-up according to pre-determined procedures.
- Cleans up spills in dining room and service areas immediately.
- Assists with dishes and taking care of customers at the host stand as needed.
- Assists with answering the phone and accurately handles takeout orders according to proper procedures.
- Assists with trash removal (and recycling bins where appropriate) from restaurant and replaces with new bags.
- Responsible for assisting with daily and weekly side jobs throughout the restaurant.
- Assists with tasks throughout the restaurant as needed and requested by the Manager on Duty.
- Actively participates in food and labor cost control.
- Maintains professional appearance at all times, clean and well-groomed, as per Isaac's standards
- Abides by all policies, procedures and dress requirements established by Isaac's.

JOB SPECIFICATIONS:

Education:

Some high school. Must be able to speak, read, write and understand the primary language(s) of the work location. Must be able to speak and understand the primary languages of the guests who typically visit the work location. Must be able to perform simple mathematical calculations.

Experience:

No previous foodservice experience is needed, though it is helpful. Must possess good communication skills and be able to work with others. Must be sensitive to the needs of customers.

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