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Repair Coordinator

4 months ago

Danvers, United States Rose International Full time

Date Posted: 06/07/2024

Hiring Organization: Rose International

Position Number: 465456

Job Title: Repair Coordinator

Job Location: Danvers, MA, USA, 01923

Work Model: Onsite

Shift: 8 AM - 5 PM

Employment Type: Temp to Hire

Estimated Duration (In months): 8

Min Hourly Rate ($): 25.00

Max Hourly Rate ($): 28.00

Must Have Skills/Attributes: Customer Service, Manufacturing, SharePoint

Job Description

Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.

EDUCATION & EXPERIENCE:

• Typically requires a high school diploma or GED and two (2) to five (5) years of related experience or an equivalent combination

KNOWLEDGE, SKILLS, ABILITIES:

• Experience working in Microsoft Dynamics SL and SharePoint a plus

• Proficiency with Microsoft Office

• Self-starter capable of juggling multiple priorities and involving stakeholders when necessary to ensure customer satisfaction is maintained

• Strong written and verbal communication skills

The Repair Coordinator coordinates all internal and external customer repairs with vendors. This role reports metrics and raises issues related to products or processes to management. The Repair Coordinator works closely with the quality, repair, customer service, and/or production staff, as well as the customer’s supplier quality engineers.

Repair Coordinator Responsibilities:

• Manages large Original Equipment Manufacturer (OEM) customer quality portals and general customer quality concerns, ensuring excellent supplier quality ratings on vendor scorecards are maintained

• Processes incoming customer Return Material Authorization (RMA), failure analysis and MRB (Material Review Board) requests. Coordinates and requests external vendor RMAs

• Ensures OEM customer failure analysis response requirements are satisfied

• Reports any issues requiring Non-Conformance or Corrective/Preventative Actions (NC/CAPA) to be initiated, to the designated staff

• Maintains continuous communication with customers and internal stakeholders regarding repair status

• Maintains the Repair and MRB portal to ensure repairs stay on track for completion and statuses are current

• Determines warranty status and requests purchase orders from customers when required

• Creates or issues sales orders, purchase orders or shippers related to repairs

• Reports metrics to management as required

• Performs other duties as assigned

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations website here.