Bartender - Server - Oxbow

1 month ago

Eau Claire, United States ECWI Hospitality Full time
Description

Stay with us, dine with us, drink with us - right in the beating heart of downtown Eau Claire, WI, where the rivers, trails, music, and nightlife all converge in a city on the rise. Let us be your guide.

The Oxbow Hotel inEau Claire, WI is hiring for a mixologist who is passionate about creating craft cocktails and providing excellent customer service to our guests.

Responsibilities

•Has a valid and current bartending license.
•Maintains customer-oriented focus when executing all tasks.
•Maintains ambiance with a positive and professional attitude.
•Greets guest warmly with appropriate verbiage.
•Promptly provides guests with water and menus.
•Thoroughly answers questions about the menu and items offered.
•Gives knowledgeable recommendations based on guest preferences.
•Cards guest when appropriate.
•Knows and follows federal and state laws and company policies related to the sale of alcohol.
•Does not over-serve and effectively cuts off the sales of alcohol when applicable.
•Stays available and visible to guests during the majority of their visit.
•Accurately handles all cash and credit cards.
•Work effectively alongside fellow bar staff to ensure a better flow of service.
•Support and train new team members to ensure consistency in the steps of service when applicable.
•Accurately follows the recipe and build sheets provided.
•Resolves guest issues to the best of their ability and seeks out managerial help as necessary.
•Maintain complete knowledge of the bar/restaurant POS system for placing food orders.
•Know all menu items, prices, and specifications.
•Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
•Perform and complete bartender opening and closing duties.
•Know and abide by all environmental policies.
•Closes out daily sales and accurately deposits all funds owed to the establishment.
•All other duties as assigned.
•Up-sells menu items.
•Know how to effectively expedite tickets and communicate with fellow team members.
•Changing a keg.
•Quick to recommend an alternative item if the first option is unavailable.
•Completes cleaning projects as required.
•Knowledgeable of the surrounding areas and events within the hotel.
•Knows and follows all company, Environmental, Health, and Safety Management Programs.

This role is part-time and the pay rate is $12/hr. plus a portion of the tip pool. Must be available to work during hours of operation: Tuesday - Saturday 5 pm-10/11 pm.

Qualifications

•Excellent customer service and communication skills.
•Skills and to maintain concentration while working in a fast-paced environment.
•Ability to work with minimal supervision and be self-motivated.
•Ability to operate POS systems accurately and efficiently in a fast-paced, high-traffic environment.
•Must be of legal age to sell and serve alcohol.
•High School diploma or general education degree (GED) preferred.
•Minimum 1 year of service industry experience required.
•Must be TIPS trained and certified.

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