Epic Applications Architect

2 weeks ago

Chardon, United States University Hospitals Full time
A Brief Overview
Provides expert level application support by designing application programs and services to support the optimal use of the Electronic Health Record (EHR) technology. This role will leverage the Epic functionality to help facilitate seamless access for our patients to UH services and partner closely with our Central Scheduling and Ambulatory Access team to help design solution to meet business objectives. The EHR Application Architect provides technical leadership to assigned EMR staff as well as internal customers to advance the EHR system technology. Works closely with other system application teams to ensure consistent architecture, design, and implementation practices are followed. This architecture position is viewed as an internal consultant, technology advocate, mentor, and change agent. Provides 3rd level or higher escalation point and/or advisor to ensure operational issues are resolved in a timely and successful manner. This position supports the EHR Managers and Directors in managing the application technology assigned to the department. Extensive knowledge of Epic Cadence and best practices for patient access and scheduling required.

What you will do
  • Analyze high level requirements and apply knowledge of clinical workflows and business needs and technical architecture to determine appropriate course of action. Plan, design, and drive delivery for technologies that reduce costs or improve capabilities within the organization. Ensure consistency of tools, standards and metrics used in maintenance and design. Participate in "what if" scenarios with other teams to perform root cause analysis of chronic service and systems problems and outages. Identify system and process improvements and make recommendations to IT Leadership.
  • Serving as the Subject Matter Expert (SME) for the assigned EHR applications, design application level programs and application services to optimize the use of the EHR throughout the organization. Validate code through appropriate test protocols. Document code appropriately and maintain changes through change management process. Proactively identifies and addresses scalability and performance bottlenecks to support optimal system performance
  • Provide technical leadership to the EHR team and customer service teams to advance the use of the Electronic Medical Record. Utilizing extensive knowledge of assigned EHR applications (example: Sunrise Clinical Manager or Allscripts TouchWorks EMR), provide technical design recommendations based on long-term EHR organizational strategy and evolution of application technology and EHR system best practices. Use process engineering tools to apply improvement techniques during requirements gathering discussions
  • Takes responsibility for personal and team technical and professional growth. Serve as a technical resource providing guidance and advice to associates on capabilities for utilizing the full capability of technology in designing effective solutions. Provides technical assistance and follow through to team members on complex problems. Review design and development work, instructing team members as needed. Provide final approvals as required for changes completed by assigned team members.
  • Combine knowledge of the clinical environment with the architecture of assigned application (SCM or TouchWorks) technology solutions. Bridge the current technical capabilities with the business strategy of the organization. Evaluate possible implementation of new technology, consistent with the goal of improving existing systems and technologies and in meeting the needs of the business.
  • Maintain a strong knowledge of assigned application (SCM or TouchWorks) software as well as keep up with best practices in EHR solutions and workflows. Research, collect and disseminate information on emerging EHR technologies and key learning throughout the EHR organization.
  • Provide input to peers, management and customers for recommendations and alternate solutions and/or improvements. Convey and insure the understanding of technical strategies and vision to project participants. Convey problems, solutions, updates and project status to their peers, customers and management. Research and present detailed information for cost justification of new purchases. Provides feedback on team and individual performance against established assignments.
  • Anything about on call duties, I think the other Architects take on call for EOC still or for the team?
Qualifications:
Education Qualifications
  • High School Equivalent / GED Required and
  • Bachelor's Degree Preferred
Experience Qualifications
  • 5+ years of experience in a healthcare IT setting with a key role in the design and build of Epic Cadence
Skills and Abilities
  • Strong knowledge of clinical workflows in a variety of settings. (Required proficiency)
  • Detail-oriented with strong organizational skills. (Required proficiency)
  • Ability to exercise independent judgment and maintain confidentiality (Required proficiency)
  • Able to communicate with a wide variety of end users, with varying skill levels and function effectively in a fast-paced environment and meet deadlines. (Required proficiency)
  • Excellent analytical and problem solving skills (Required proficiency)
  • Strong oral, written & interpersonal communication skills (Required proficiency)
  • Intermediate skills in MS Office suite, including process flow design software such as Visio (Required proficiency)
  • Expert skills in either Sunrise Clinical manager configuration and integration or Enterprise EHR configuration (Required proficiency)
Licenses and Certifications
  • Epic Cadence Certification Required

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