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Parts Associate

3 months ago

Yuba City, United States Wise Auto Group Full time

As a Parts Associate at Harley-Davidson of Yuba City, your primary responsibilities revolve around assisting customers with their motorcycle parts needs and supporting the overall operation of the parts department. Here are the typical duties you would expect: Customer Service : Greet customers warmly and assist them in identifying and locating the correct parts for their motorcycles. Answer customer inquiries about parts availability, pricing, and compatibility. Provide recommendations and advice on parts selection based on customer needs and specifications.

Order Processing and Inventory Management : Receive incoming parts shipments, verify contents against invoices, and stock shelves accordingly. Maintain organized and efficient parts storage and display areas. Use computer systems to check parts availability, place special orders, and update inventory records accurately. Perform regular inventory counts and assist in maintaining optimal stock levels.

Sales and Upselling : Actively promote and sell parts, accessories, and merchandise to increase sales revenue. Inform customers about current promotions, discounts, and special offers. Recommend additional items or upgrades to enhance the performance or appearance of motorcycles.

Technical Knowledge : Develop a basic understanding of Harley-Davidson motorcycles and their parts. Assist customers in identifying parts based on motorcycle models, years, and specific requirements. Provide basic technical advice and troubleshooting assistance related to parts installation or compatibility.

Administrative Tasks : Process customer orders accurately and efficiently, ensuring correct pricing and invoicing. Handle cash, credit card transactions, and maintain financial records related to parts sales. Prepare and package parts for shipment or pickup, ensuring they are secure and protected.

Team Collaboration : Work closely with service advisors, technicians, and other departments to coordinate parts requirements for service and repair jobs. Communicate effectively with colleagues to ensure smooth operations and excellent customer service.

Compliance and Safety : Adhere to dealership policies, procedures, and safety standards. Ensure compliance with Harley-Davidson guidelines and industry regulations related to parts handling and sales.

Overall, as a Parts Associate at Harley-Davidson of Yuba City, your role is crucial in providing exceptional customer service, maintaining accurate inventory records, and contributing to the overall success of the parts department through sales and operational efficiency.

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