Customer Resolution Associate I

3 weeks ago

Las Vegas, United States Sunbit Full time
Description

JOB TITLE: Customer Resolution Associate

LOCATION: Las Vegas, Nevada

HOURLY RATE: $19.00/HR

WORK SCHEDULE: TBD

The Company:

Sunbit builds financial technology for real life. Our technology eases the stress of paying for life's expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed through a powerful mobile app, as well as a point-of-sale payment option available at more than 16,000 service locations, including 1 in 3 auto dealerships, optical practices, dentist offices, veterinary clinics, and specialty healthcare services. By introducing a flexible way to pay over time, we are proud of our ability to lift up service providers and retailers while helping consumers when necessary expenses arise... regardless of whether they were expected or unexpected. Sunbit was included on the 2022 Inc. 5000 list. The financial technology company has also been named as a Most Loved Workplace®, Best Point of Sale Company, and as a Top Fintech Startup by CB Insights. We use cutting-edge innovations in financial technology to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair and easy for consumers from all walks of life. We create value focused on our core values; we work tirelessly to ensure that Sunbit becomes available to everyone, everywhere.

The Role:

The team at Sunbit is looking for a self-motivated and ambitious Customer Resolution Associate to join our team in Las Vegas, Nevada. In this role, you will be responsible for managing various escalated cases, including but not limited to disputes of customer payments and accounts, financial hardship requests, and account cancellations or adjustments. You will interact with Sunbit's valued customers and partners via email, phone, and/or chat. This will be an hourly position that requires schedule flexibility and possible nights and/or weekends.

Please Note: This position is in a Call Center, in office (non-remote) environment
Requirements

What You'll Be Doing:
  • Payment processing, calculation of payoffs and overpayments, processing refunds via card or check, and managing returned payments
  • Owning customer escalation cases from start to finish, including frequent merchant and customer communication
  • Efficiently finding solutions and options for customer complaints under a deadline
  • Working closely with merchants to ensure efficiency of cancellations and adjustments
  • Managing calls, emails, and chats in a timely manner for customers, partners, and any other escalated call center inquiries
  • Aiding customers experiencing financial hardship by offering/applying programs to their accounts
  • Maintaining Sunbit's excellent customer satisfaction standards by providing accurate, valid, and complete information using the right systems and tools
  • Resolving product or service issues by clarifying the complaint, determining the cause and solution, expediting correction or adjustment, and following up to ensure resolution
  • Following communication procedures, guidelines, and policies
What You Bring to the Table:
  • Previous Call Center experience (both B2B and B2C experience is a bonus)
  • Excellent email and phone etiquette
  • Strong ability to communicate with confidence, integrity, and compassion via all channels
  • Patience, problem-solving, and critical thinking skills
  • Ability to gauge, adapt and respond to different types of characters
  • Basic technical troubleshooting skills
  • Excellent verbal and written communication skills
  • Strong attention to detail, time management skills, and ability to switch gears quickly
Perks Included:
  • Mission driven + empowered + collaborative environment
  • State of the art customer care contact center
  • Competitive pay and stock options
  • 12 days of PTO your first year with increases thereafter + Holiday Pay
  • Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
  • Newly added HSA and Pet Insurance
  • 401K Plan with Matching
  • Casual Dress
  • Other fun team events and Spirit Days
  • Open door policy / Open office floor plan
Cultural Competencies for Success at Sunbit:
  • Serve others before self - Service oriented mindset
  • Own the impact - Take pride in effectively managing payroll on a daily basis
  • Connect genuinely - Effectively connect with internal stakeholders
  • Act fast - Respond to internal team members in a timely manner
  • Include always - Work closely with Accounting team and actively welcome peers within the organization
  • Innovate for good - Continuously help our internal team create efficient processes


Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.

IND1

  • Customer Care Associate I

    4 months ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Customer Care Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $16.00/HourWho We Are:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...

  • Customer Care Associate I

    4 weeks ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Customer Care Associate I LOCATION: Las Vegas, Nevada HOURLY RATE: $16.00/Hour Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for lifes expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...

  • Customer Care Associate I

    3 days ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Customer Care Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $16.00/HourWho We Are:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that can be managed...

  • Customer Care Resolution Associate

    2 weeks ago

    Las Vegas, United States 3 Day Blinds Full time

    Job DescriptionJob Description3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add...

  • Customer Care Resolution Associate

    3 days ago

    Las Vegas, United States 3 Day Blinds Full time

    3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years weve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It...

  • Customer Care Resolution Associate

    4 days ago

    Las Vegas, United States 3 Day Blinds Full time

    3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space....

  • Customer Care Resolution Associate

    3 days ago

    Las Vegas, United States 3 Day Blinds Full time

    3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space....

  • Resolution Expert

    5 days ago

    Las Vegas, Nevada, United States 3 Day Blinds (Corporate) Full time

    Job DescriptionAs a Customer Care Resolution Associate, you'll resolve incoming inquiries and requests prioritizing efficiency while leveraging your product and process knowledge. You'll identify and execute creative solutions to customer service issues in a timely manner, ensuring a superior client experience through patience, empathy, and...

  • Recovery and Resolutions Clerk

    2 weeks ago

    Las Vegas, United States UnitedHealth Group Full time $16 - $24

    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and...

  • Recovery and Resolutions Clerk

    2 weeks ago

    Las Vegas, United States UnitedHealth Group Full time $16 - $24

    At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and...

  • Digital Support Associate I

    2 months ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Digital Support Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $18.00/HR WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card...

  • Digital Support Associate I

    3 months ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Digital Support Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $18.00/HR WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card...

  • Digital Support Associate I

    2 months ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Digital Support Associate ILOCATION: Las Vegas, NevadaHOURLY RATE: $18.00/HR WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card...

  • Collections Associate I

    2 months ago

    las vegas, United States Sunbit Full time

    JOB TITLE: Collections Associate LOCATION: Las Vegas, NevadaHOURLY RATE: $18.00/HR WORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, no-fee credit card that...

  • Dispute Resolution Attorney

    2 weeks ago

    Las Vegas, Nevada, United States Jobot Full time

    **Job Description:**At Jobot, we are seeking an experienced Litigation Associate to join our team. As a key member of our legal team, you will have the opportunity to work on complex and high-stakes cases, developing your legal expertise and contributing to our commitment to delivering high-quality legal services.**Key Job Responsibilities:**Manage all...

  • Business Development Operations Specialist

    2 weeks ago

    Las Vegas, Nevada, United States Strategic Resolution Experts (SRE) Full time

    Strategic Resolution Experts (SRE) OverviewSRE is a leading provider of customized, accurate, real-time capture intelligence in the federal contracting industry.

  • Partner Support Associate I

    3 months ago

    Las Vegas, United States Sunbit Full time

    JOB TITLE: Partner Support Associate (Technical Support) LOCATION: Las Vegas, NevadaHOURLY RATE: 18.00/HRWORK SCHEDULE: OpenThe Company:Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation,...

  • Customer Service Specialist I

    5 months ago

    Las Vegas, United States Everi Holdings Inc. Full time

    Everi is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential technical support to our customers through various channels, including trouble tickets, telephone, and emai Customer Service, Customer Service Specialist, Specialist, Technical Support, Retail

  • Customer Service Specialist I

    3 months ago

    Las Vegas, United States Everi Full time

    Customer Service Specialist I - Las Vegas, NV (Hybrid)Department: Loyalty Services Employment Type: Full Time Location: Las Vegas, Nevada - FinTech Innovation Center Reporting To: Customer Service Lead Description Everi is seeking a motivated and customer-focused Customer Service Specialist I to join our dynamic support team. This role provides essential...

  • Retail Sales Associate

    7 days ago

    Las Vegas, Nevada, United States MEQ C&G I LLC Full time

    Job DescriptionWe are seeking a dedicated and customer-oriented individual to join MEQ C&G I LLC as a Gas Station Attendant/Cashier. This role involves providing exceptional service to customers while efficiently managing transactions at the cash register and maintaining the cleanliness and organization of the gas station.Key Responsibilities:Provide...