IT Specialist II

1 month ago

Santa Rosa, United States Redwood Credit Union Full time

Redwood Credit Union is looking for an IT Specialist II who will be responsible for ensuring the confidentiality, availability, and integrity of computing systems within the organization. This position needs a Certified A+ professional who provides computer support and first and second tier support of desktop equipment. Provide superior customer service that meets the RCU service standards and values to team members of Redwood Credit Union. Perform and prioritize the technology support and administration functions necessary to maintain service to The Redwood Group.

Essential Functions

Computer and Desktop Operations

•Follow department operations run books for the core computer system, network, phone, and desktop environments.

•Develop and maintain imaging system for workstations.

•Perform log and system reviews as well as operations and administration on all systems.

•Recommend improvements in efficiencies and effectiveness of network, phone, desktop, and computer operations.

•Communicate with IT management on projects, support, and future needs planning both in writing and verbally.

•Maintain documented network, computer and systems diagrams and integration cross references on all systems.

•Document all work and prioritize projects with Redwood Credit Union's existing ticketing system.

Technical Support

•Maintain full operability of PC's, hardware, software, and network services.

•Document and resolve both end user and network related problems.

•Prioritize problem resolution and daily schedule as work dictates.

•Maintain current printing, copying, and scanning devices and develop future growth plans.

•Plan and perform hardware and software upgrades and installs to accommodate growth, upkeep, and preventative maintenance of The Redwood Group.

•Ensure adherence to quality assurance standards internal to the department and external to end-users.

•Develop and maintain user guides and FAQs, network diagrams and procedures.

•Diagnose and repair/report PC, phone and/or network services issues.

Security

•Employ industry security standards on PC and hardware.

•Ensure adequate patches and updates are applied to all systems.

•Respond and report to security issues involving hardware and software.

•Update core operating systems, as security flaws are presented/discovered.

•Apply changes as necessary in response to audit items.

•Solve outstanding security issues through research and management suggested options.

Minimum Qualifications: Knowledge, Skills and Abilities:

    • Demonstrate the skills necessary to support the Credit Union's end-users utilizing problem solving and troubleshooting techniques.
    • Thorough knowledge of Microsoft operating systems.
    • Thorough knowledge of industry practiced networking protocols, terminology, and procedures.
    • Thorough knowledge of network troubleshooting and resolution.
    • Thorough knowledge of PC hardware and software.
    • Current knowledge of laws, rules, and regulations pertaining to information technology.
    • Ability to work independently with little supervision and/ or direction.
    • Ability to develop and implement technology projects.
    • Ability to interact and communicate with outside vendors.
    • Ability to communicate effectively both verbally and in writing.
    • Ability to establish and maintain effective working relationships with a diverse group of people.
    • Ability to travel 30% of the time.
Licenses and Certifications
    • A+ Certification
    • Ability to maintain valid California driver's license.


The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in computer science or closely related field and two years' experience maintaining and administering computer systems in LAN/WAN environment, MCSA Desktop certification preferred.

Compensation: Base starting range: $33.00 to $43.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

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