Patient Service Coordinator, Surgical Oncology, Mercy Cedar Rapids
4 weeks ago
Patient Service Coordinator, Surgical Oncology, Mercy Cedar Rapids Pay Competitive Employment type Full-Time Job Description Req#: 9518 This job supports Mercys philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy. Job Duties Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately. Prepares incoming medical record information for provider visit. Retrieves and disburses messages. Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures. Provides patient education as needed for the scheduled test/procedures. Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate. Responds to medical record requests in a timely manner. Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements. Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software. Cross covers for other clerical staff as needs arise. Maintains work area in a clean, neat and orderly manner. Department Specific Duties Maintains provider's Epic schedule. Maintains and verifies patients insurance. Checks in and out patients for appointments. Scans medical records into the patient's chart. Schedules lab and imaging appointment as directed. Facilitates distribution of provider call schedules. Facilitates price estimates for patients. Manages co-pay collection and cash drawer process within EPIC. Orders office supplies. Knowledge, Skills and Abilities Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment. Professional Experience One year of relevant customer service experience, previous experience in a medical office setting preferred. Education High School Diploma or equivalent preferred. Licensure, Certification, Registration N/A About the company 656 Mercy Medical Center is a Catholic hospital in Cedar Rapids, Iowa. Notice Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000. #J-18808-Ljbffr
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Cedar Rapids, United States Mercy Cedar Rapids Full timeMercyCare SouthThis job supports Mercy's philosophy of patient centered care by presenting excellent customer service to patients and providing clerical support to a MercyCare provider.Job DutiesAnswers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.Schedules, cancels,...
