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Shift Supervisor

2 months ago

Chino Hills, United States AutoZone Full time

AutoZone is committed to being an equal opportunity employer. We offer opportunities to all job seekers including those individuals with disabilities. If you require a reasonable accommodation to search for a job opening or to apply for a position with AutoZone, please contact us by sending an email to: az.recruiting@autozone.com

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Thank you,

AutoZone Human Resources Customer Satisfaction **Shift Supervisor (Full-Time)**

CAROUSEL_PARAGRAPH

* Chino Hills, California

* Stores - Retail

* USA5611S135

AutoZone-US ** Share Job**

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or ** Job Description**

**Position Summary**

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZones expectation. Shift Supervisors exceeds customers expectation by delivering a WOW Customer shopping experience on assigned shifts by Living the Pledge every day.

**Position Responsibilities**

* Assists Store Manager with supervising, training and developing store personnel

* Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Managers absence, on assigned shifts

* Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

* Delegates and ensures store merchandising tasks are completed in a timely manner

* Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

* Ensures all company policies, and loss prevention procedures are followed

* Utilizes ZNET to help customers locate merchandise or find suitable alternatives

* Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

* Monitors cash flow, inventory and security control

* Maintains sales productivity, store appearance and merchandising standards

* Conducts and reviews all opening and closing procedures

* Manages emergency situations and conduct proper emergency procedures

* Follows proper accident procedures

* Provides feedback regarding AutoZoner performance to the store manager

* Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

* Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

* Processes returns and effectively manages inventory

* Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

* Motivates AutoZoners to provide WOW Customer Service, enhance productivity level and market products to enhance sales and profits

**Position Requirements**

* High School diploma or equivalent

* ASE Certified preferred

* Demonstrates high level of integrity

* Excellent communication and decision making skills

* Ability to drive customer service