Overnight security

4 weeks ago

Washington, United States The Inn at Little Washington Full time

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

  • Health, vision and dental insurance (full time employees)
  • Paid time off (Full time employees)
  • 401(k) retirement plan with match
  • On-the-job training
  • Employee education allowance
  • Advancement potential
  • Flexible schedules
  • Employee appreciation events
  • Complimentary uniforms
  • Delicious "family" meals daily prepared by the chefs
  • Referral bonuses
  • Competitive pay

www.theinnatlittlewashington.com

SUMMARY

Responsible for all night audit functions for the Inn/Caf and deliver a 5-star experience to all guests that may need assistance. Maintain all aspects of the Front Office area to ensure a luxury experience. Serve as a support to the Front Office, Housekeeping and Dining Room team.

ESSENTIAL FUNCTIONS

  1. Greets and monitors visitors and guest's coming and going from the building.
  1. Monitors the inside and outside of the building and the parking lot; reports any abnormal findings to the Director of Facilities or to the proper authorities as the situation dictates.
  1. Locks doors at designated time, according to community protocol. Check the security of all doors regularly throughout the night.
  1. Maintains familiarity with and monitors all emergency and safety equipment including security cameras, phones, and life safety systems.
  1. Responds appropriately to emergencies by calling or contacting appropriate internal and external parties, according to established protocol. Assists with disaster management efforts and activities during evacuations (i.e., fires, hurricanes, etc.).
  1. Answer the phone promptly. Responds to questions, directs calls, or takes messages as appropriate.
  1. Escorts guests and visitors to the parking lot during evening hours, as requested.
  1. Handles minor maintenance emergencies (i.e., plugged toilets, reset breakers, replace light bulbs, etc.) as needed.
  1. Ensures the lobby areas are vacuumed and kept clean and neat. Notifies housekeeping if cleaning is needed.
  1. Interacts with guests in a friendly and courteous manner, providing assistance and directions as requested.
  1. This position is a strong ambassador for The Inn in all their interactions with our guests - those staying overnight in one of our beautiful guest suites, as well as those dining with us in our world-famous dining room.
  1. Must demonstrate excellent communication skills and meet the expectations of a 5 Star/5 Diamond property by providing top guest service skills.
  1. Operate telephone switchboard station, process requests for wake-up calls, and advise guests of any messages.
  1. Strong multi-tasking of front desk duties which include, but not limited to, checking guests in/out, seating guests in the dining room or living room, answer telephone calls, check emails, relaying guest requests, walking food and checking the guests' coats.
  1. Ability to run all night audit reports and complete the night audit checklist.
  1. Ability to reconcile house accounts and communicate any house accounts with a balance.
  1. Balance and drop receipts according to accounting specifications.
  1. Ability to complete all End of Day reports and ensure the system is rolled over to the next business day.
  1. Ability to reconcile room charges and credit card reports for all in house guests and outside guests.
  1. Must greet all guests as though you are welcoming them to your own home.
  1. An eagerness to learn new information with a positive attitude.
  1. Able to take constructive criticism to help improve faults.
  1. Coordinate with the Housekeeping and Engineering department to track room status and follow up accordingly.
  1. Work closely with both the Dining Room and Culinary team to ensure all guest requests are communicated.
  1. Prepare reports for the AM and PM front desk shifts.
  1. Conduct a walkthrough of the property during the shift.
  1. Assist with housekeeping, room service and engineering requests.
  1. Must meet Forbes Standards in all daily operations and guest interactions.
  1. Demonstrate proficiency with Resortsuite and Tock software.
  1. Be anticipatory of guest needs and respond to guest inquiries promptly and professionally.
  1. Must maintain professional etiquette with all guests and employees.
  1. Constantly monitor the lobby, public areas, and front driveway to ensure the areas are clean and free of debris.
  1. Demonstrate a thorough knowledge of the Inn and its history.
  1. Must follow all disinfecting and sanitization policies.


CERTIFICATIONS
Fire Safety and Basic CPR/First Aid training (First Responds Team)

must have a valid driver's license.

QUALIFICATIONS

Required
  1. Microsoft Office knowledge
  1. Excellent communication skills
  1. Must be at least 21 years of age.
  1. Must be well-groomed and well-presented with no visible tattoos.
  1. Prior experience working in a hotel as Front Desk agent or Night auditor.
Desirable
  1. Familiarity with Forbes Standards
  1. Ability to communicate in a language other than English, preferably Spanish or French
  1. Certification in alcohol awareness program
  1. Certification in CPR, First Aid
  1. Prior experience with Resortsuite and Tock
SKILLS
  1. Ability to communicate in English both orally and in writing.
  1. Strong interpersonal communication skills both verbal and written.
  1. Must always be organized and maintain cleanliness of the front desk.
  1. Ability to speak using clear and professional language.
  1. Ability to multi-task in a fast-paced environment
  1. Ability to process all payments, including credit card, cash, and gift certificates.
  1. Ability to cross-train across multiple departments and assist when needed.
  1. Ability to assist guests with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn.


PHYSICAL DEMANDS

Must be able to lift 50+ lbs.
  1. Able to stand, bend and walk for extended periods of time.
  2. Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. **The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**

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