Service Writer in Fullerton, CA

2 days ago


Fullerton, United States Defense Search Full time

Job Title: Service Writer

Location: Fullerton, CA

Job Type: Temporary Assignment (4 to 5 months)

Pay Rate: $23 - $25/hr

Schedule: Monday Friday, 7:00am to 3:30pm

Job Description:

We are seeking a dedicated and enthusiastic individual to join our service team as a Service Writer for a leading construction equipment manufacturer in Fullerton, CA. The Service Writer plays a crucial role in providing exceptional support to both customers and technicians.

Key Responsibilities:

  • Customer Interaction: Serve as the primary point of contact for customers, coordinating equipment repairs in the shop. Communicate with customers via phone, electronically, and in person.

  • Equipment Management: Check in equipment and manage the scheduling of customer equipment repairs, drop-offs, and pick-ups.

  • Administrative Duties: Process all internal records related to repair work, manage parts inventory, and handle received parts.

  • Support Technicians: Provide support to technicians by ensuring they have the necessary information and parts to complete repairs efficiently.


Top Requirements:

  • Customer Service and Administrative Experience: Proficient in answering phones, documentation, and filing maintenance reports.

  • High-Volume Environment: Ability to work effectively in a fast-paced, high-volume setting.

  • Mechanical Aptitude: Basic understanding of automotive, construction, or electronics is preferred.

  • Positive Attitude: Energetic, positive, and personable, especially over the phone.


If you are passionate about customer service and are eager to learn about mechanical parts, submit your resume for immediate consideration



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