Inn Uniform Attendant

3 months ago

Asheville, United States The Biltmore Company Full time

** Inn Uniform Attendant - Flex**

**Job Category****:** Lodging **Requisition Number****:** INNUN007927 Showing 1 location **Job Details**

**Description**

The starting pay range for this position begins at $15/hour and is based on the level of qualifications and relevant experience above the minimum requirements. Flex: a position working an average of 20-29 hours per week (between 1000 - 1559 hours/year).

Uniform Attendants are responsible for the coordinating the cleaning and maintenance of guest and employee items for the Lodging division, including but not limited to: overseeing pick-up/delivery from cleaning services; maintains proper storage and inventory; documentation of guest and hotel management dry cleaning requests; responsible for lost and found items; and minor repairs and alteration. Other duties may also include answering phones, reporting and administrative tasks. Attendants will also offer general assistance and support for the department, leadership, and the company.

**Schedules may vary, but are generally: 9:30 am - 6:00 pm. Weekend and holiday shifts are a requirement of this position.**

**Benefits include:**

* Access to Biltmore's on-site health clinic, wellness programs, and health fairs for all employees

* Year-round access to the estate gardens and grounds and 40% off estate retail & dining

* Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)

* And much more

**Requirements:**

1. Previous experience in a related field strongly preferred.

2. Knowledge of proper sewing, repair, and alteration techniques. Knowledge of hotel operations preferred.

3. Commitment to delivering world class internal/external guest service, and anticipating guest needs.

4. Proven ability to multi-task effectively, work as part of a team and under deadlines. Must be able to prioritize and adapt.

5. Excellent attention to detail with focus on quality and service.

6. Proactive, takes initiative as appropriate; exercises good judgment.

7. Strong interpersonal and communication skills; must be able to respond appropriately to guest and employee requests; solid telephone etiquette.

8. Ability to operate/use small commercial sewing and cleaning equipment.

9. Quickly learns Biltmore systems and processes; some knowledge of Excel, Word preferred.

**Physical Requirements**:

1. Able to lift, push, pull and carry up to 75 pounds occasionally (with assistance).

2. Endure various physical movements throughout the work area; must be able to kneel, stoop, bend, reach overhead and below.

3. Ability to stand/walk for extended periods of time throughout the shift; may occasionally work in locations where the ability to climb ladders or stairs would be required.

**Essential Job Duties:**

1. Office duties include, producing and reading reports, answering phones, radio and pager communicating with staff, copying, filing, and data entry.

2. Monitor and maintain cleanliness, and organization of working and storage areas.

3. Maintain Housekeeping department storeroom inventories.

4. Provide staff members with appropriate and clean uniform on a daily basis.

5. Verify guest laundry against laundry ticket, and inspect clean item for quality and accuracy; check items returned for quality, damages, accuracy, and charges.

6. Turns in any work orders to be processed for repairs.

7. Coordinate pickups, deliveries; handle guest-pressing request.

8. Perform basic repair of staff uniforms.

9. Measure and issue new staff member uniforms, sending detailed information of alterations needed if sent out for sewing.

10. Hang all clean staff uniforms in an organized storage manner.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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